Urgent Care Coordinator - Chippenham (Out of Hours, Various shift patterns)

Are you interested in joining a dynamic team that provides the best possible care to patients?

Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? If so, we would love to hear from you!

We currently have an opportunity for one enthusiastic individual to join our Urgent Care team as an Urgent Care Coordinator, on an out-of-hours basis, including weekday overnights and weekend shifts. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team.

*Please note that upon applying for this role, we will be able to share our various working patterns, which will include weekdays, weekends, and shifts within the out-of-hours period*

About the role

The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.

About you

If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We’ll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.

You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users in this diverse role. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same.

If you are organised and enjoy planning, then your day could look something like this:

• Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111.
• Planning ahead to ensure people and resources are best utilised.
• Assisting clinicians to access community health teams.
• Supervising operational staff.

Key Skills and Experience

• A good standard of general education.
• Experience in a similar role.
• Excellent communication skills.
• Attention to detail.
• Ability to prioritise your workload.
• Caring and empathetic nature.

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europe’s largest digital health provider, delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital-native pioneers, management consultants, creatives and industry-leading clinical experts.

We aren’t just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

We’re proud to be recognised as a which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by three consecutive outstanding ratings by the Care Quality Commission.

Why us?

Our values guide us, every day we strive to ) –
and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care and to familiarise yourself with our . Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Discretionary bonus scheme
• Life Assurance
• A base rate of £13.63/hr + evening and weekend enhancements of up to £18.40/hr (dependent on shift times)
• Free staff parking

Apply

If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at

Closing date: Friday 15th May 2026 (5pm)

Office-based: Chippenham, Wiltshire

Additional information

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