Registered Manager – Homecare Service

Registered Manager - Homecare Service

Location: Tower Hamlets, London

Salary: Up to £70,000 per annum (dependent on experience)

Hours: Monday to Friday, 8:30am - 5:00pm (Office-based)

About Excelcare

Excelcare Homecare is seeking a compassionate, resilient, and dynamic Registered Manager to lead our well-established Homecare Service in Tower Hamlets.

Reporting directly to the Chief Operating Officer, you will bring significant experience in managing domiciliary care services at Registered Manager level, with a thorough understanding of CQC regulations, governance, and quality assurance. This is an exciting opportunity for a motivated leader who is passionate about delivering outstanding, person-centred care while driving continuous improvement across a large and growing service.

About the Role

Our Homecare service currently delivers approximately 6,500 hours of care each week. As the Registered Manager, you will be responsible for the overall leadership of the service, ensuring high-quality care delivery, strong governance, regulatory compliance, and operational excellence.

Working alongside an experienced management team, you will focus on strategic leadership, quality improvement, service development, and maintaining exceptional standards of care.

Key Responsibilities

• Act as the CQC Registered Manager for the service, ensuring full compliance with all regulatory and statutory requirements.
• Lead the overall governance, quality assurance, and continuous improvement of the service.
• Build and maintain strong professional relationships with service users, their families, local authorities, hospitals, commissioning teams, district nurses, therapists, and GPs.
• Lead on safeguarding, incident management, complaints, investigations, and risk management.
• Ensure all complaints, concerns, compliments, and feedback are appropriately recorded, investigated, and resolved in line with company policies.
• Promote a culture of safe, effective, compassionate, and person-centred care.
• Maintain oversight of audits, care quality standards, compliance, and inspection readiness.
• Monitor service performance through key performance indicators, identifying risks and implementing improvements where required.
• Ensure robust governance frameworks and quality systems remain embedded across the service.
• Provide leadership, coaching, and strategic direction to the wider management team.
• Produce governance reports, quality updates, and performance reports for senior leadership.

Your Team

You will lead an established and well-supported branch structure consisting of:

• An experienced Management Team.
• Branch-based Care Coordinators responsible for scheduling, capacity planning, managing carer availability, and package amendments.
• Community Care Coordinators responsible for care consultations, spot checks, supervisions, appraisals, and competency assessments.
• Dedicated branch administrative support managing compliance and administration.

This well-established structure allows the Registered Manager to focus on leadership, quality, governance, and business growth.

About You

To be successful in this role, you will have:

• Proven experience as a Registered Manager within a Homecare or Domiciliary Care setting.
• A Level 5 Diploma in Health and Social Care (or be working towards achieving it).
• Excellent knowledge of CQC regulations, inspections, and quality frameworks.
• Experience leading large teams and managing high-volume care services.
• Strong experience in safeguarding, complaints management, governance, and risk management.
• Excellent leadership, coaching, and people development skills.
• Strong commercial awareness with an understanding of service growth, sustainability, and operational performance.
• Excellent communication, organisational, and report-writing skills.

What We Offer

• A clearly defined leadership role with an experienced operational support structure.
• The opportunity to lead a large, established, and high-performing Homecare service.
• Supportive senior leadership and a collaborative working environment.
• Ongoing professional development and career progression opportunities.

Benefits

• 33 days annual leave, including bank holidays.
• Annual salary review.
• Discretionary annual bonus.
• Company-funded DBS check.*
• Contributory pension scheme.
• Comprehensive induction programme.
• Refer a Friend Scheme - earn up to £500 for each successful referral.
• Team appreciation days and company events.
• Work alongside a dedicated, experienced, and supportive team.

Ready to Make a Difference?

If you are an experienced Homecare Registered Manager with a passion for delivering exceptional care and driving continuous improvement, we'd love to hear from you.

Apply online today and take the next step in your leadership career with Excelcare Homecare.