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Clearline Recruitment Ltd
Customer Service Advisor ApprenticeClearline Recruitment Ltd • Horsham, ENG, GB
Customer Service Advisor Apprentice

Customer Service Advisor Apprentice

Clearline Recruitment Ltd • Horsham, ENG, GB
30+ days ago
Salary
£16,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description

Job Description

Job Title: Customer Service Advisor Apprentice

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Apprenticeship: Customer Service Level 2 or Level 3 Apprenticeship

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Location: Horsham, West Sussex

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Salary: £16,000 - £21,157.50 per annum (dependent on age)

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Hours: Full-time (Monday - Friday, 9:00am - 5:30pm, 1-hour lunch)

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Benefits

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  • Company events
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  • Free on-site parking
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  • Supportive team environment
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  • Opportunity to gain experience within a growing IT and managed services business
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Requirements

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  • Strong communication skills and a professional telephone manner
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  • Good organisational skills and ability to manage workload
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  • Ability to work under pressure in a fast-paced environment
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  • Good time management and reliability
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  • IT literate and comfortable using systems
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  • Proactive and willing to take ownership of tasks
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  • Positive and customer-focused attitude
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Responsibilities for an Apprentice

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  • Act as the first point of contact for new and existing customers
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  • Log service calls on internal systems and coordinate engineer visits
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  • Liaise with suppliers to order parts and manage service requests
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  • Keep customers updated on progress and provide excellent customer service
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  • Maintain records and ensure accurate data entry
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  • Track and manage stock of consumables and arrange replenishment
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  • Support general administration tasks within the office
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  • Work closely with internal teams and management to ensure smooth operations
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Apprenticeship Information

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You will be enrolled on the Customer Service Level 2 or Level 3 Apprenticeship, typically completed over 18 months.

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  • Regular workplace-based learning supported by your training provider and line manager
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  • A minimum of 6 hours per week of off-the-job training
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  • Development of skills, knowledge and behaviours aligned to the apprenticeship standard
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  • Completion of a portfolio and end-point assessment
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  • Functional Skills support in English or Maths if not previously achieved at Level 2
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Prospects

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Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business.

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For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon - Fri, 9:00am - 5:30pm).

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Customer Service Advisor Apprentice • Horsham, ENG, GB

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