Job Description
Job Title: Customer Service Advisor Apprentice
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Apprenticeship: Customer Service Level 2 or Level 3 Apprenticeship
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Location: Horsham, West Sussex
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Salary: £16,000 - £21,157.50 per annum (dependent on age)
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Hours: Full-time (Monday - Friday, 9:00am - 5:30pm, 1-hour lunch)
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Benefits
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\n - Company events
\n - Free on-site parking
\n - Supportive team environment
\n - Opportunity to gain experience within a growing IT and managed services business
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Requirements
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\n - Strong communication skills and a professional telephone manner
\n - Good organisational skills and ability to manage workload
\n - Ability to work under pressure in a fast-paced environment
\n - Good time management and reliability
\n - IT literate and comfortable using systems
\n - Proactive and willing to take ownership of tasks
\n - Positive and customer-focused attitude
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Responsibilities for an Apprentice
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\n - Act as the first point of contact for new and existing customers
\n - Log service calls on internal systems and coordinate engineer visits
\n - Liaise with suppliers to order parts and manage service requests
\n - Keep customers updated on progress and provide excellent customer service
\n - Maintain records and ensure accurate data entry
\n - Track and manage stock of consumables and arrange replenishment
\n - Support general administration tasks within the office
\n - Work closely with internal teams and management to ensure smooth operations
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Apprenticeship Information
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You will be enrolled on the Customer Service Level 2 or Level 3 Apprenticeship, typically completed over 18 months.
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\n - Regular workplace-based learning supported by your training provider and line manager
\n - A minimum of 6 hours per week of off-the-job training
\n - Development of skills, knowledge and behaviours aligned to the apprenticeship standard
\n - Completion of a portfolio and end-point assessment
\n - Functional Skills support in English or Maths if not previously achieved at Level 2
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Prospects
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Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business.
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For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon - Fri, 9:00am - 5:30pm).