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Clearline Recruitment Ltd
Customer Service Advisor ApprenticeClearline Recruitment Ltd • England, West Sussex, Horsham
Customer Service Advisor Apprentice

Customer Service Advisor Apprentice

Clearline Recruitment Ltd • England, West Sussex, Horsham
30+ days ago
Salary
£16,000.00 yearly
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Job Title: Customer Service Advisor Apprentice

Apprenticeship: Customer Service Level 2 or Level 3 Apprenticeship

Location: Horsham, West Sussex

Salary: £16,000 - £21,157.50 per annum (dependent on age)

Hours: Full-time (Monday - Friday, 9:00am - 5:30pm, 1-hour lunch)

Benefits

  • Company events
  • Free on-site parking
  • Supportive team environment
  • Opportunity to gain experience within a growing IT and managed services business

Requirements

  • Strong communication skills and a professional telephone manner
  • Good organisational skills and ability to manage workload
  • Ability to work under pressure in a fast-paced environment
  • Good time management and reliability
  • IT literate and comfortable using systems
  • Proactive and willing to take ownership of tasks
  • Positive and customer-focused attitude

Responsibilities for an Apprentice

  • Act as the first point of contact for new and existing customers
  • Log service calls on internal systems and coordinate engineer visits
  • Liaise with suppliers to order parts and manage service requests
  • Keep customers updated on progress and provide excellent customer service
  • Maintain records and ensure accurate data entry
  • Track and manage stock of consumables and arrange replenishment
  • Support general administration tasks within the office
  • Work closely with internal teams and management to ensure smooth operations

Apprenticeship Information

You will be enrolled on the Customer Service Level 2 or Level 3 Apprenticeship, typically completed over 18 months.

  • Regular workplace-based learning supported by your training provider and line manager
  • A minimum of 6 hours per week of off-the-job training
  • Development of skills, knowledge and behaviours aligned to the apprenticeship standard
  • Completion of a portfolio and end-point assessment
  • Functional Skills support in English or Maths if not previously achieved at Level 2

Prospects

Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business.

For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on 01273 063769 (Mon - Fri, 9:00am - 5:30pm).

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Customer Service Advisor Apprentice • England, West Sussex, Horsham

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