Summary Join a fast-paced, collaborative Customer Service team where you'll play a central role in shaping a seamless customer journey. You'll be the go-to contact for customers, ensuring enquiries, orders, and issues are handled smoothly and professionally. Every day brings variety, cross-team collaboration, and the opportunity to make a tangible impact on customer satisfaction. Our Client A global leader in advanced engineering and precision manufacturing solutions, this organisation develops high-performance technologies that support industries such as automotive, aerospace, and general engineering. With a strong focus on innovation, sustainability, and continuous improvement, they partner closely with customers to solve complex technical challenges and drive productivity. Operating across more than 75 countries with a highly skilled international workforce, they combine deep technical expertise with a customer-first mindset. Their culture is built around collaboration, curiosity, and responsibility, creating an environment where people are encouraged to develop, contribute ideas, and make a tangible impact on both customers and the wider industry. Responsibilities · Act as a key point of contact for customers, delivering responsive and high-quality service · Collaborate closely with Sales Engineers and Account Managers to support customer needs · Prepare quotations in coordination with sales teams and suppliers · Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims · Handle escalations and resolve issues efficiently in line with procedures · Maintain accurate CRM and ERP data and customer records · Support procurement activities, including purchase orders and supplier follow-ups · Assist with warehousing tasks such as picking, packing, and dispatch when required · Contribute to continuous improvement and operational efficiency initiatives Must-Haves: · Strong customer service or order management experience in a B2B environment · Excellent communication and relationship-building skills · High attention to detail and strong organisational ability · Confidence working with CRM/ERP systems and data accuracy Nice-to-Haves: · Experience in manufacturing, engineering, or technical product environments · Exposure to supply chain, logistics, or procurement processes · Familiarity with e-commerce or digital ordering platforms What's in it for you ? · Opportunity to work in a global, innovative engineering environment · Supportive, team-oriented culture built on collaboration and curiosity · Strong focus on development, continuous improvement, and learning · A role where your work directly improves customer experience and business performance
Customer Service Specialist • England, United Kingdom
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