Alarm Technician

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We currently have a great opportunity for an Alarm Technician to join our team and work within the Control Room. This is a permanent, full-time position based in Exeter and you will receive an annual salary of £28,956 (£ 34,747 Including shift allowance) plus excellent benefits. About the role: You will be working within a team to provide information and support to internal and external stakeholders and ultimately customers, through the provision of a professional and efficient service. This means receiving, interrogating, actioning and accepting of SCADA system alarms and other notifications on a 24/7 basis to support business critical processes to set performance standards. You will also be required to work closely with stakeholders from field Hub sites and other Operational Teams, assisting the wider Control Centre staff as required and to operate any commercial contracts ensuring all KPIs and SLAs are met. Please note, you must be available to work on a 24/7 shift pattern with a flexible approach 365 days a year. Shifts are six days on with four days off as per the following: Morning: 06:00 - 14:30 Afternoon: 14:00 - 22:30 Night: 22:00 - 06:30 What you'll be doing: Alarm & Incident Management: Triage alarms in and out of hours, prioritising P1 incidents, storm events and pollution risks. Investigate alarms using system data (including SAM), suppress where appropriate, operate wet weather controls, and maintain accurate audit notes. Emergency & Escalation Handling: Respond immediately to the emergency line, emergency services, welfare alerts, panic alarms and Environment Agency reports, following defined escalation procedures. Operational Support & Administration: Manage event logs, handover reports, emergency work orders, shutdown notifications, standby rotas, password resets, fault reporting and system checks. Communications & Coordination: Monitor team mailboxes, relay press office and Beach Live notifications, cascade flood warnings, and liaise with internal teams, partners and managers as required. Customer & Stakeholder Support: Log and action urgent out-of-hours customer contacts via CRM and support customer contact operations when needed. Health, Safety & Security: Monitor lone worker systems, CCTV, building and hatch alarms, welfare timers and Homesafe processes to ensure staff safety at all times. What we are looking for: Experience of working in a high volume work atmosphere Experience of working in an office type environment Good general standard of education with a minimum of GCSE (or equivalent) Grade C or equivalent in English and Maths. What's in it for you: We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the Southwest and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more! Closing Date: 8th May 2026 We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.