Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What you’ll be doing:
Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
Flexibility on working days and shifts (weekends included)
Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Work within our customer support platforms to document, track and resolve interactions
Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
Advocate and promote improvements to our products and services
Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What you’ll be bringing to the team:
Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience
Excellent verbal and written communication skills in German & English
Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even better if you have, but not necessary:
Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
Experience or knowledge of the Hospitality industry
Experience supporting a SaaS product
Experience supporting an iOS application
Computer networking experience or interest
Even better if you have, but not necessary
Passion in technology;
Working knowledge of Mac OS and basic knowledge of HTML/CSS;
Hospitality experience;
Dutch or French written and verbal communication skills;
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
Please make sure to apply with a CV in English.
What’s in it for you:
Unlimited Annual Leave with our PTO scheme
£400 annually towards Health and Wellbeing
Dental cover
Private healthcare
Optical cover
Opportunity to join a growing team, in a fast-paced, high-growth company
Work with a team of incredibly talented and forward-thinking people!
Work for a team that values hard work, and knows how to celebrate the wins
Amazing benefits & perks, including equity for all Lightspeeders
In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.
Support Specialist, German speaking • London
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