IT Support Technician

Want to be a part of a company that’s making a difference? We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers. 🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces. 💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed. 📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector. We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers. Our culture code , a set of principles that underpins our values, is our commitment to each other and working better together. Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact! Key Responsibilities: Based in our London office 5 days per week, with UK and European travel. Strong experience with SSO, application integrations, security groups, and Entra ID management. Proficient in Incident, Problem, and Request Management, including triage, prioritisation, root-cause analysis, and resolution. Ability to identify error patterns, document solutions, and maintain knowledge bases. Clear communication with colleagues regarding request and incident status. · Skilled in installing, configuring, and supporting workplace devices (laptops, mobiles, including Apple ecosystem: iPhone/iPad/Mac). Regular monitoring of IT services for anomalies; escalate complex issues to 3rd-level teams as needed. Why join the team? Broad skill development: You’ll wear multiple hats and build experience across a range of IT disciplines, giving you breadth, variety, and accelerated learning — rather than being limited to a single narrow role. Visible impact: Your work will be seen and felt. You’ll have a direct influence on team outcomes and play a meaningful role in supporting the company’s wider goals. Clear growth opportunities: With fewer layers and closer collaboration, there’s real scope to take on responsibility, stretch yourself, and progress your career. Agility, flexibility and innovation: Working in a smaller, high‑trust team means faster decision‑making, greater autonomy, and the freedom to test new ideas and ways of working. What we're looking for: 2 years + experience of working in an IT support environment Proven ability to manage, and influence both direct and indirect reports Outstanding customer service skills · Experience of working with ITIL processes Technical skills around the Microsoft Stack Our Benefits: We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process. 🌴 Generous Paid Time Off 🍼 Extended Parental Leave ❤️🩹 Robust Health Coverage 💡 Accelerated Learning Paths 🧘♂️Team Wellness Initiatives 📆 Company-wide Events 🌎 Employee Resource Groups ⭐️ Recognition awards EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner. #LI-Remote / #LI-Hybrid