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Stride Resource Management
Head of SMEStride Resource Management • Lancaster, Lancashire, UK
Head of SME

Head of SME

Stride Resource Management • Lancaster, Lancashire, UK
13 days ago
Job type
  • Full-time
Job description

Role Purpose:Lead and develop SME trading operations, driving strategic growth, operational excellence, and client satisfaction. Responsible for shaping broking and distribution strategies, managing key relationships, and ensuring delivery of high-quality insurance solutions across the SME portfolio.

Key Responsibilities

Trading Strategy & Execution

  • Develop and implement strategies to grow revenue, improve conversion, and enhance retention.
  • Set and monitor performance targets across new business, renewals, and cross-sell activities.

Performance Management

  • Analyse trading data to identify trends and opportunities.
  • Lead regular trading reviews with internal and external stakeholders.

Market Engagement

  • Build strong relationships with insurer partners to secure competitive terms and schemes.
  • Negotiate capacity, pricing, and service levels to meet trading objectives.

Team Leadership

  • Lead, mentor, and develop sales and support teams.
  • Promote a high-performance and collaborative culture.

Digital & eTrade Optimisation

  • Enhance online quote journeys and eTrade performance in collaboration with digital and product teams.
  • Ensure trading platforms operate efficiently and accurately.

Compliance & Governance

  • Ensure all trading activity complies with FCA and internal risk frameworks.

Financial Performance

  • Manage budgets, forecasts, and performance metrics to achieve financial targets.

Stakeholder Collaboration

  • Partner with internal teams to deliver integrated solutions and improve client outcomes.

Experience & Qualifications

  • Proven leadership in commercial SME broking.
  • Strong commercial acumen and strategic mindset.
  • Excellent communication and interpersonal skills.
  • In-depth understanding of insurance products, markets, and regulation.
  • Demonstrated success in driving growth and managing change.

Core Competencies

  • Leadership: Inspires and motivates teams.
  • Client Focus: Puts clients at the heart of decisions.
  • Integrity: Acts with professionalism and honesty.
  • Innovation: Continuously seeks improvement.
  • Collaboration: Works effectively across teams.
  • Resilience: Performs under pressure.

Success Measures

  • Achievement of revenue and profit targets.
  • Strong client retention and satisfaction.
  • High team engagement and operational efficiency.
  • Delivery of strategic initiatives aligned with growth and compliance.
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Head of SME • Lancaster, Lancashire, UK

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