Customer Account Coordinator

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Customer Account Coordinator to join our Finance team in the Newstrade division! The InPost Newstrade division specialises in final-mile delivery for newspaper publishers and magazine distributors, covering 75% of the UK and Ireland with a 45% market share. Operating from 36 locations, it delivers almost 1bn newspapers, magazines, and collectibles to around 21,000 customers. The division includes core final-mile operations, magazine primary distribution, corporate distribution, outsourced retail consultancy, and airside media placement. At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door. About the role: We are looking for a proactive and detail-oriented Customer Account Coordinator to join our finance team. In this role, you will be responsible for managing a portfolio of customer accounts, ensuring timely and effective collection of outstanding debt while maintaining strong working relationships with clients. This is a fast-paced position that requires strong communication skills, sound judgement, and the confidence to have constructive conversations around payment terms. If you’re organised, resilient, and comfortable working with targets and deadlines, this role offers a great opportunity to contribute to a high-performing finance function within a growing business. KEY RESPONSIBILITIES PEOPLE: • Work within Credit Control team to deliver a high standard of service • Accept training to expand knowledge to ensure the requirement of the business is met • Highlight issues of conduct within team • Competent in Microsoft Office (specifically Word and Excel) • Ensure effective business relationships are maintained and translate into required level of service and best practice obtained • Liaise with key internal stakeholders and customers where required • Work well as an individual and as part of a wider team • Experience in dealing with multiple tasks and prioritising workload PROCESSES: • Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process • Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained • Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures • Support other commercial teams with project work where necessary, ensuring deadlines are achieved • Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes • Understand the significance, the use of the data in other departments/branches and its influence • Communicate effectively with internal and external customers as required • Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines CUSTOMER: • Customer – Act on telephone calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service. • Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided • Develop relationships where appropriate with retailers, publishers and internal contacts • Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved FINANCE: • Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary. • Reporting on Debt performance and issue to management. • Record and resolve disputes both internally and externally around outstanding invoices. • Production of debtor reports for portfolio. • Customer Account Reconciliations • Maintain and strengthen relationships with internal and external customers. • Negotiating re-payment plans • Work with administration team to ensure timely allocation of all cash • Ongoing review of credit limits, ensuring customers remain within their credit limit COMMUNICATION: • Communicate clearly to customers and to key contacts within InPost by phone and email • Ensure all correspondence is checked for accuracy and is branded appropriately What we need from you: We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly. We love to reward our people for the great work they do: 🪴 Build a secure future with a competitive Pension Scheme 🚴 Stay active with our Cycle2Work scheme 🤝 Get the support you need with our Employee Assistance Program The InPost process: We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.