Client Success Onboarding Manager
The Client Success Onboarding Manager is responsible for helping our clients successfully transition from implementation with the Professional Services team to go-live with the Client Success Team(s). The onboarding phase is intended to assist with the adoption of the solution theyve invested in with Anaqua and is a critical phase of the clients journey that sets the foundation for their success. You will work closely with the client after contract execution and help accelerate time to value. Our specialists achieve this through identifying the appropriate client stakeholders and developing strong rapport validating their business goals and objectives and executing against a defined onboarding timeline in conjunction with the Professional Services Project Timeline. You will be the primary contact for the client to reach out as they experience Anaqua in a live environment for the first time post implementation. You will partner with Sales Professional Services Client Success and other internal teams as needed to ensure clients have a great first experience with Anaqua.
We are looking for a professional who genuinely enjoys interacting with others and can motivate or maintain enthusiasm throughout the onboarding engagement. The ideal candidate has great communication skills and technical acumen is proactive results oriented and able to provide a high level of client satisfaction to both the client and internal teams. This is an opportunity to bring your experience as a consultant implementation expert or project manager along with a high level of client service.
Youll love this role if you want to:
What youll need to be sucessful:
Required Experience:
Manager
Client Success Onboarding Manager • London, England, UK
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