Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
· reflecting a credible and professional Brand image to all internal and external consumers at all times
· maximising sales through selling, providing excellent service and retail standards
· contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
· Understand daily/weekly targets
· Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
· Keep up to date with competitor activities and missed opportunities
· Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
· Deliver the Brand Strategy, ensuring the delivery of an effective local plan
· Plan and implement local marketing & events initiatives, aligned to Retailer activity.
· Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
· Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
· Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
· Use digital tools to ensure knowledge is kept up to date
· Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
· Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Operations
· Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
· Review retail standards on a daily basis ensuring they are maintained to the required standard
· Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
· Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
· Ensure all information requests are fulfilled accurately, within deadlines set
· Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
· Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
· Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
· Manage daily replenishment, taking appropriate action where necessary
· Maximise sales performance by utilising all commercial reports before making commercial decisions
· Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
· Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
· Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
· Identify trends and make suggestions to enhance product performance.
Qualifications
. Experience in a fast⁃paced retail and/or consumer facing environment · Ability to drive self⁃development
· Commercial understanding and awareness of industry
· Effective communication, organisation and prioritisation skills
TooFaced Cosmetics Counter Lead Boots St James Edinburgh • Edinburgh,GB-EDH,United Kingdom
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.They are accountabl... Show more
RESIDENT OPTOMETRIST – MODERN REFITTED PRACTICE | EDINBURGH.Salary: 50,000 – 60,000 + bonus + full benefits.Hours: Full-time ideally, part-time considered.Are you a driven Optometrist wanting to wo... Show more
Store Manager – Edinburgh, Earl Grey Street – Up to £37,000 per annum – Permanent.At Costa Coffee, we are what we craft.It’s about stirring up success, empowering people, creating that Costa buzz a... Show more
Door to Door Sales - Edinburgh (OTE £50k).YouFibre Edinburgh, Scotland, United Kingdom.Field Sales Executive reporting to Field Sales Manager.Base salary: £25,000 – £28,000 per year.Uncapped commis... Show more
The Jolly Botanist is available on our Management Agreement, Just Add Talent.It combines our tried‑and‑tested pub concept with industry‑leading training and support for you and your team.Click here... Show more
A global tech firm in Edinburgh is seeking a Sales Executive / Account Manager to join their high-performing sales team.The role involves owning the full sales cycle, driving pipeline growth, and m... Show more
Estée Lauder Companies is seeking a Counter Lead in Edinburgh to support their brand in maximizing sales and market share.The role requires ensuring service excellence, adherence to operational sta... Show more
At Wingstop, we're not just in the chicken business, we're in the flavour business.Creating memorable experiences for our customers and team is what we do best, and we've got the awards to prove it... Show more
Boots UK is seeking an Assistant Manager at its Opticians in Edinburgh.In this role, you'll inspire your team, ensuring a remarkable customer experience while managing essential store operations an... Show more
Outbound Customer Sales Advisor.Based at our Edinburgh office (5 mins from Haymarket Station) | Full Time.Love the buzz of sales? Motivated by targets, commission and building great customer relati... Show more
As an Assistant Manager at Boots Opticians you will lead and inspire your team to deliver an exemplary customer journey.You will play an important role within your store, working closely with the S... Show more
Boots UK is seeking an Assistant Manager for Boots Opticians in Edinburgh to lead and inspire a team dedicated to exceptional customer service.This role involves working closely with the Store Mana... Show more
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive.As a global retail organisation, we offer prof... Show more
Domiciliary Optical Assistant – Edinburgh & Surrounding Areas.YOU MUST HAVE 12 MONTHS EXPERIENCE IN OPTICS OR YOUR APPLICATION WILL BE DELETED.Quarterly Bonus + Car Allowance + Early Finishes.Are y... Show more
At Tesco, people are at the heart of everything we do, and this couldn’t be truer for our pharmacy team.As a Duty Pharmacy Manager, you’ll have the opportunity to make a real impact on others’ live... Show more
The Key Lead is responsible for ensuring all customers receive quality in-store experience.They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock As... Show more
Janitor - Midlothian - Salary up to £31,000 DOECBW is currently recruiting for a reliable and proactive Janitor / Facilities Assistant to join a leading facilities management provider support... Show more
Customer Onboarding Lead Edinburgh.We are working with a high-growth SaaS company making a genuine impact in its sector.Theyre now looking for a Customer Onboarding Lead, someone passionate about ... Show more
Looking for work with flexible hours? Full and Part time hours available, applicants must be of school leaver age (17+) We are now looking for multiple Self-Employed door to door Canvass Agents in ... Show more
About Holcim We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.Since 1858, weve helped shape the UK... Show more
