Temporary Staffing Senior Co-Ordinator

Job overview

The Temporary Staffing Services of West London NHS Trust is seeking to recruit a highly skilled
Band 5 Temporary Staffing Senior Co-ordinator.

The post will require the successful candidate to co-ordinate bank and agency cover for the trust.
The successful candidate will be required to work in a very challenging and demanding
environment and to provide a professional, effective and efficient Temporary Staffing Service.

Excellent communication skills are essential as the post requires the ability to develop and
maintain professional working relationships with Bank staff, Ward/Department Managers, Clinical
Team Leader’s, Senior staff, Agency suppliers as well as Human Resource colleagues.

The ideal candidate must be proficient with various IT applications in order to use the established
E rostering process. Experience / Knowledge of working within a mental health environment is
desirable as well as a good understanding of the current trends of the temporary workforce.

This is an excellent opportunity for someone who is looking to develop their experience and
knowledge within the Temporary staffing sector within the NHS and be part of a dedicated team
ensuring that all areas of the Trust are safely staffed.

Main duties of the job

The post holder will work as part of a small team dedicated to the procurement of bank staff within the trust.

They will have supervisory responsibilities for Band 4 Co-ordinators, including providing additional guidance and training as needed.

They must possess excellent customer care skills and will work closely with our stakeholders to ensure efficient and timely booking of bank staff. They will have outstanding communication skills, both verbal and written and must be able to develop highly professional relationships with key stakeholders, including our bank workers, external agencies and service managers.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria

• 5 GSCE’s including English and maths or equivalent level of knowledge.

Desirable criteria

• Willing to undertake the ECDL and NVQ relating to customer care, administration

Experience

Essential criteria

• 6- 12 months’ experience of working in a customer focused environment, dealing with staff at all levels within and organisation
• Experience of working in a busy office environment

Desirable criteria

• Experience of working in the NHS
• Experience in booking shifts, working in temporary staffing or other similar experience.

Knowledge

Essential criteria

• A basic awareness of current issues around temporary staffing and how this can impact on daily practice.

Desirable criteria

• An awareness of contemporary issues in Temporary Staffing.