Assistant Store Manager

Assistant Store Manager Location: STORRD - Camden Job Type: Full-time, Permanent Salary: Competitive Overview We are seeking a motivated and reliable Assistant Store Manager to support the day-to-day running of our Camden store. You will work closely with the Store Manager to ensure high standards of customer service, team performance, and operational efficiency. Key Responsibilities Store Operations Assist in managing daily store operations to ensure smooth and efficient running Support stock control, ordering, and inventory management Ensure store presentation, cleanliness, and merchandising meet company standards Monitor compliance with health & safety and food hygiene regulations The expectation of this role is for the successful candidate to be shopfloor focussed at all times and present on the shopfloor. Team Leadership Supervise, motivate, and support store staff Assist with staff scheduling, training, merchandising changes and performance management (where appropriate) Lead by example to create a positive and productive working environment Customer Service Deliver excellent customer service and handle customer queries or complaints professionally Ensure all members of the store team provide a friendly and helpful shopping experience Ensure all members of the team actively encourage loyalty sign up and add on sales at every available transaction Ensure the food served it at its optimal quality and all food safety controls are adhered to Ensure the speed of service for food and hot drinks expectation is upheld at all times Ensure all Customers are greeted within 5 seconds of entry to the shop and served within 20 seconds of entering the shop Sales & Performance Support achieving sales targets and KPIs Assist identifying opportunities to improve performance Help implement promotions and in-store displays Security Support loss prevention and security measures Requirements Essential Previous experience in a retail and/or Hospitality environment Supervisory or team leadership experience Strong communication and organisational skills Ability to work in a fast-paced environment Flexibility to work shifts, including evenings and weekends Desirable Experience in stock management or merchandising Knowledge of UK food safety regulations GCSEs (or equivalent) in Maths and English Skills & Attributes Leadership and team-building skills Customer-focused mindset Problem-solving ability Attention to detail Reliability and accountability Benefits Competitive salary Staff discounts - 10% everyday and 20% on Payday Training and development opportunities as we grow and expand Pension scheme (auto enrolled after 3 months of employment) 28 days holiday per year One free Barista made drink per shift