Senior Application Specialist – Small Molecule Drug Discovery

Position: Senior Application Specialist – Small Molecule Drug Discovery

Location: Labman HQ, Stokesley, North Yorkshire

Salary: £55,000 - £65,000 based on experience

Employment Type: Full-time

Due to continued growth, Labman is looking to hire an experienced, enthusiastic, and technically strong Senior Application Specialist to support our Small Molecule Drug Discovery offering. This is a customer-facing, commercially aware role where you will act as a product and application expert within the Sales Team, helping deliver tailored, high-value automation solutions to clients worldwide. You will play a key role throughout the sales lifecycle—translating customer needs into practical solutions, supporting demonstrations and proposals, and acting as a trusted advisor both internally and externally. In addition, you will help shape Labman's future by feeding back market insights and contributing to product and technology development strategies.

What You'll Do:

This is a dynamic and varied role combining technical expertise, customer engagement, and strategic input. You will work closely with sales, engineering, and leadership teams to deliver solutions that meet both technical and commercial objectives.

Responsibilities will include but are not limited to the following:

• Provide technical expertise and application support throughout the sales process
• Deliver product demonstrations and training sessions for customers and internal teams
• Support and prepare proposals and quotations, ensuring technical accuracy and commercial viability
• Collaborate with engineering and sales teams to design tailored customer solutions
• Act as a key customer contact during Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
• Troubleshoot workflows, experiments, and systems to support customer success
• Contribute to marketing activities, including technical content and trade show participation
• Build and maintain strong relationships with key accounts and strategic customers
• Support regional sales leadership in executing strategic and tactical growth plans
• Provide structured feedback on customer needs, emerging technologies, and market trends
• Contribute to product development and technology roadmap planning
• Mentor junior Application Specialists and support team development
• Maintain and share competitive and market intelligence across the business
• Represent Labman at industry events and develop a strong external profile

What You'll Need:

• Degree (BSc/MSc or equivalent) in a relevant scientific field (e.g. chemistry, pharmaceutical sciences, or related discipline)
• Strong experience in small molecule drug discovery or a closely related application area
• Proven ability to translate customer requirements into technical solutions
• Excellent presentation, communication, and interpersonal skills
• Strong troubleshooting and problem-solving capability
• Commercial awareness, including understanding cost drivers and value propositions
• Ability to work effectively in ambiguous or evolving environments
• Confidence working with global teams and customers
• Strong IT skills and ability to quickly learn new systems
• Willingness to travel internationally (up to ~50% annually)

Desirable Skills:

• Experience with laboratory automation or robotic systems
• Exposure to customer-facing or sales-support roles
• Knowledge of pharmaceutical R&D workflows
• Experience contributing to product development or technology roadmaps
• Additional language skills

Company Benefits:

• 33 days annual holiday (rising to 38 over 5 years) inc. public holidays.
• Company profit share scheme
• 5% employer pension (no upper earnings cap)
• Aviva Healthcare
• Travel opportunities in various roles
• Enhanced maternity Pay (long service applicable)
• Enhanced Paternity leave
• Access to counsellor, psychotherapist & physiotherapist
• CPD support and annual subscription to appropriate body covered.
• Free inhouse gym, squash, bouldering wall, and countless clubs

Labman Values:

IN IT TOGETHER - Shared effort, shared success

EXCELLENCE - Delivering the highest quality in everything we do

HUMILITY - Grounded, respectful, and always learning

SUSTAINABILITY - Building a business that lasts

FUN - Friendly, enthusiastic, and a bit different