Store Director (Bluewater)

Store Director - Bluewater As Store Director of your store, you'll be the driving force behind one of the most exciting openings in the clients UK's expansion. Reporting to the Regional Retail Manager, you'll bring the clients bold, inclusive and customer‑obsessed spirit to life from day one - shaping the vision, culture and operational excellence of a store designed to set the benchmark for our future boutiques. You'll own the full commercial, operational and customer‑experience performance of this flagship location, leading and inspiring a high‑performing management team to deliver world‑class service, exceptional storytelling and outstanding business results. With your strategic mindset, passion for people and ability to inspire, you'll define what the store experience feels like for every customer who walks through the doors. If you thrive in a fast‑paced, high‑growth environment and are energised by the opportunity to build, create and lead something new, this is your moment. What you'll be doing: You'll lead the store across strategy, commercial excellence, service and people, including: Delivering strategic insight to the Regional Retail Manager through market analysis, competitor intelligence and customer trends. Shaping and executing short‑ and long‑term plans to maximise both top‑ and bottom‑line performance. Using local insights to influence product curation, stock decisions and in‑store storytelling. Setting the bar for exceptional customer experience through behaviours and on‑floor leadership. Coaching and supporting the team in real time to uphold service excellence in any situation. Leveraging customer satisfaction metrics to drive continuous improvement and resolve issues quickly. Leading the management team to exceed sales targets across all categories, including exclusive brands and their own brand collection. Supporting the Customer Experience Manager, Beauty and Services Managers to bring to life immersive, educational and engaging customer experiences. Overseeing operational excellence across stock management, cash handling, replenishment and visual merchandising with the Operations, Cash and Stock Managers. Conducting post‑event reviews to measure the impact of promotions and activations. Creating a high‑performing, engaged team culture with regular coaching, feedback and recognition. Communicating business priorities clearly so every team member understands the strategy and their role within it. Managing scheduling and annual leave to ensure strong floor coverage and operational efficiency. Partnering with the Recruitment team to attract exceptional talent and build a strong pipeline for the future. Managing team scheduling and annual leave effectively to maintain strong floor coverage aligned with store needs. Partnering with the Recruitment team to attract and hire exceptional talent for your store. What you'll bring: You'll be an inspiring, strategic and commercially minded leader who thrives in a high‑energy retail environment. You will also bring: Proven experience leading large, high‑performing retail teams with strong commercial and operational capabilities. A passion for delivering unforgettable customer experiences and empowering others to do the same. Strong analytical acumen to interpret sales data and inform strategic decision‑making. The ability to coach and develop leaders, driving capability, performance and long‑term growth. A track record of achieving sales targets and driving commercial results across multiple categories. Operational excellence across stock, cash, compliance and visual standards. A leadership style aligned with the clients values: inclusive, creative, empowering and customer‑obsessed. Package: £60,000 + Package + Bonus + Fantastic Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours