If you are passionate about delivering excellent customer service and supporting a seamless customer journey, we would love to hear from you!
We are looking for a proactive and organised Customer Service Advisor to join our team in Coalville. You will play a key role in managing orders, resolving queries and ensuring a positive customer experience at every stage.
Main Responsibilities
• Manage the sales and vendor order processes, ensuring efficient administration and high customer satisfaction.
• Proactively engage with customers via our Antalis Web Chat Facility, managing customer queries efficiently and escalate when required.
• Work closely with Sales, Logistics and Credit Control to resolve customer queries.
• Identify process improvements and support best practice across the team by sharing learnt lessons to the wider team.
• Ensure compliance with company processes and meet daily KPI and performance targets.
• Strong customer service and problem solving skills.
• Excellent communication and relationship building abilities.
• Highly organised with the ability to prioritise workload.
• Good attention to detail and administrative accuracy.
• Proactive mindset with a focus on continuous improvement.
• Experience with order management or CRM systems desirable.
Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience which we pride ourselves on.
We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers’ trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance.
This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow.
Customer Service Advisor • Coalville, UK
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