About Esco Lifesciences Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical, and bioprocess equipment, as well as IVF medical devices. Since 1978, our Singapore-based company has delivered sustainable workflow solutions that advance global health. With operations in more than 150 countries, Esco is known for innovation, quality, and reliability making us a trusted partner to the global life sciences and medical community.
Role Purpose:
The Customer Services Executive is responsible for delivering efficient end to end customer support across post sales order processing, purchasing co-ordination, and general administrative functions. The role ensures accurate order management, timely procurement of goods and services, and smooth day-to-day operations, supporting both customer satisfaction and internal business efficiency.
Reporting Relationships - Channel Manager and Commercial Director
Location - Office Based in Barnsley, South Yorkshire (S70)
Contract Type - Permanent, Full Time
Salary - Competitive
Hours - 08:00 – 16:30, Monday to Friday
Key Responsibilities
Order Processing and Customer Service
· Review customer purchase orders against quotations, identifying and resolving any discrepancies with customers and internal teams
· Record and maintain all orders within our ERP system and generate order confirmations
· Check inventory availability to determine accurate lead times and communicate these to customers
· Co-ordinate with Logistics to source out of stock items from our factory or local suppliers
· Obtain internal approvals prior to releasing order confirmations to customers
· Act as a key point of contact for customer and dealer enquiries, providing timely updates on order status and answers to general enquiries
· Coordinate with warehouse and logistics teams to ensure efficient receipt and dispatch of goods, ensuring customers are kept informed throughout the full order lifecycle
· Handle customer queries and complaints professionally, ensuring a positive resolution
Purchasing and Procurement
· Source and procure goods and services in line with company requirements, ensuring quality and cost effectiveness
· Maintain relationships with suppliers and vendors
· Raise and manage purchase orders in line with internal procedures
· Track and expedite orders to ensure timely delivery
· Work closely with internal teams to align procurement with operational needs
Administrative and Office Support
· Support day-to-day administrative operations to ensure smooth business functioning
· Maintain accurate records of procurement, contracts, and documentation
· Ensure compliance with internal processes and document control requirements
· Assist with coordination of meetings, events, and travel arrangements where required
· Act as a central point of contact for internal and external administrative matters
· Support internal communication and co-ordination across departments
· Undertake ad hoc administrative tasks as required
Skills and Experience
· A Bachelor’s degree (BSc) in a scientific discipline or related field is highly desirable
· Previous experience in customer service, order processing, purchasing, or administration
· Strong organisational skills with the ability to manage multiple priorities
· High attention to detail with accurate data entry capability
· Excellent communication and interpersonal skills
· Customer focused with a professional and positive approach
· Ability to work both independently and collaboratively within a team
· Experience with CRM systems and Microsoft Office applications
· Reliable, adaptable, and able to perform under pressure
· Strong sense of accountability and ownership
Customer Services Executive • Barnsley, England, United Kingdom
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