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Designer Contracts
Customer Service SupervisorDesigner Contracts • Norwich, UK
Customer Service Supervisor

Customer Service Supervisor

Designer Contracts • Norwich, UK
30+ days ago
Salary
£30,000.00 yearly
Job type
  • Full-time
Job description

Due to our continued growth we have an exciting opportunity to join our friendly team based in Norwich.

Job Objective

To lead and manage a team to achieve the highest possible customer service standards in line with our Customer Service Policy.

Key Responsibilities:

  • Maximise team performance through proactive management and organisation
  • Evaluate and react to customer service issues and resolve in line with company policy
  • Ensure planning, pricing and quotations are accurate, well presented, submitted on time and include pricing criteria and T&Cs
  • Ensure that best value is obtained in all areas of the business and that savings are made wherever possible
  • Ensure all RFS procedures are followed efficiently
  • Ensure every customer has current information packs and all other relevant Designer Contracts literature

Other areas of responsibilities include:

  • Evaluating and reacting to all customer service issues in line with the Company policy
  • Ensuring effective communication across the business and our customers
  • Monitoring and managing the performance of staff
  • Ensuring that the team always give excellent service
  • Ensuring effective communication across the business and our customers
  • Ensuring that the team is fully compliant with Company procedures
  • Coaching, developing, motivating and training staff
  • Recruiting when required
  • Demonstrating excellent leadership skills and time management skills

Designer Contracts is an equal opportunities employer.

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Customer Service Supervisor • Norwich, UK

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