Job Title: Contract Support Administrator
Location: Walsall, West Midlands
Compensation: Up to £26, Depending on Experience + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Contract Support Administrator at our Walsall, West Midlands site.
The role
As a Contract Support Administrator, you’ll have a role that’s out of the ordinary. You’ll manage all customer contract activities in order to achieve excellence in customer satisfaction.
Day-to-day, you’ll greet customers when dropping vehicles to site and handing back vehicles, provide service desk telephone support taking enquiries from customers, booking in maintenance, service and repairs for vehicles. You’ll also be responsible for raising tasks on the inhouse systems and ordering parts from suppliers as well as:
- Develop customer relationships through service excellence
- Attend all meetings, both internal and external to meet the demands of the role
- Liaise with all internal stakeholders instilling a clear perspective on requirements to fulfil our contractual obligations and achieve customer delivery targets
- Deal effectively with all customer concerns
- Creation and submission of management information and reports.
This role is full time, working 37.5 hours per week and is based on site at Walsall.
Essential experience of the Contract Support Administrator:
- Experience in a similar administration role
- Experience in providing excellent customer service and building rapport
- Ability to develop and maintain good internal and external relationships.
Qualifications for the Contract Support Administrator:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Non-Police Personnel Vetting (NPPV) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at Babcock
We’re Babcock — a global FTSE organisation with over 26, people working together to make a difference.
Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.
We call that lifetime engineering.
Join us and see how far we can go, together.
We are a disability confident committed employer.