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Dawsongroup
Service ControllerDawsongroup • Yorkshire and Humberside, UK
Service Controller

Service Controller

Dawsongroup • Yorkshire and Humberside, UK
24 days ago
Job type
  • Full-time
Job description

About this Role
Are you a Service Controller looking for a new role, or an experienced scheduler or service coordinator looking for a fresh challenge? This Service Controller position in Garforth within our Material Handling Business Unit is a fast-paced, customer-focused role where you will coordinate field-based engineers and keep operations running smoothly.

  • Allocating breakdown and maintenance jobs to engineers, ensuring maximum efficiency
  • Handling incoming calls and emails, logging jobs accurately and professionally
  • Managing customer expectations while delivering excellent service at every touchpoint
  • Monitoring repair costs, raising quotations, and ensuring work stays within budget
  • Maintaining accurate system records and supporting day-to-day service administration

About You
You are organised, proactive, and confident communicating with customers and colleagues in a busy environment. You enjoy solving problems, working to deadlines, and keeping multiple moving parts under control.

  • Full, valid UK driving licence
  • Experience in a customer service or scheduling environment
  • Comfortable using Microsoft Office, including Word, Excel, and Outlook
  • Strong numerical skills with the ability to calculate costs accurately
  • Excellent telephone manner and communication skills, with a focus on customer service

About Us
Dawsongroup is a leading asset rental business, operating for over 50 years in the rental market and over 90 years as a family-rooted business, now under the ownership of KKR. Our Material Handling Business Unit is known for delivering reliable, high-quality equipment and outstanding service to customers across the UK.

  • Committed to long-term customer relationships and service excellence
  • Focused on investing in people, assets, and innovation
  • Supportive team culture built on integrity and accountability
  • Opportunities to be part of a growing and evolving business

About Your Future
This role offers the chance to build a long-term career within a stable and growing organisation where your contribution is recognised. You will gain exposure to multiple areas of the business while developing valuable coordination and operational skills.

  • 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
  • Internal progression pathways across the UK and internationally
  • Funded training and ongoing development opportunities
  • Wellbeing and mental health support, plus additional employee benefits
  • Long-term career stability within a respected industry leader

If you are ready to take the next step in your career and join a business that values your contribution, we would love to hear from you. People are our greatest asset, and this is your opportunity to build a future with a company that truly invests in its people.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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Service Controller • Yorkshire and Humberside, UK

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