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Digital & Marketing / Digital Marketing & CRM CRM SpecialistSuccess Talent • UK London
Digital & Marketing / Digital Marketing & CRM CRM Specialist

Digital & Marketing / Digital Marketing & CRM CRM Specialist

Success Talent • UK London
30+ days ago
Job type
  • Permanent
Job description

HIRING: CRM Specialist
London | Ecommerce | Salary £35–38k

We’re recruiting for a fast-growing, multi-brand ecommerce group behind established, design‑led consumer brands sold across Europe. As they scale, CRM is becoming one of our most critical growth channels — and they are investing properly in it.

Urgently looking for a CRM Specialist to take hands-on, end‑to‑end ownership of the email and lifecycle channel.

What you’ll do

  • Own the full CRM campaign lifecycle via Klaviyo (build, QA, send, optimise)
  • Manage the CRM calendar around launches, trading moments and peak periods
  • Build and optimise lifecycle automations (welcome, post‑purchase, abandonment, win‑back)
  • Develop smart segmentation and personalised content across European markets
  • Run A/B tests and turn performance data into clear, actionable insight
  • Work closely with Ecommerce, Merchandising and Brand teams

What we’re looking for

  • 3–4 years’ experience in CRM / email / lifecycle marketing
  • CRM background in ecommerce or retail
  • Hands-on Klaviyo experience
  • Strong grasp of segmentation, testing and deliverability
  • Confident with Excel / Sheets and performance reporting
  • Commercially minded, detail‑driven and customer‑first
  • Comfortable in fast-paced, scaling environments
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Digital & Marketing / Digital Marketing & CRM CRM Specialist • UK London

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