Director of Technical Implementation, EMEA

Job Title: Director of Technical Implementation, EMEA

Work Location: Windsor UK

Job Summary:

The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.

The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.

In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.

Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.

Key Responsibilities:

• Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.
• Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.
• Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.
• Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.
• Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.
• Oversee partner strategy and execution, including onboarding, performance management, and management alignment.
• Embed and scale the AI-powered ARIES methodology across all technical delivery activities.
• Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.
• Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.
• Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.
• Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.

Qualifications:

• 10+ years of experience in technical delivery, implementation, or professional services leadership.
• Proven track record managing large-scale, complex, multi-country implementation programs.
• Strong background in healthcare IT or enterprise software implementation environments.
• Deep understanding of technical architectures, integration, and data platforms.
• Experience with resource management, forecasting, and operational optimization at scale.
• Demonstrated ability to lead organizational transformation and drive standardization.
• Strong leadership and stakeholder management skills in a matrix environment.
• Experience working with partners and external delivery ecosystems.
• Strategic mindset with the ability to translate vision into execution.
• Ability to travel internationally 60% of the time.

Education and Training:

• Relevant University technical Degree
• Proficiency in English

Key Success Factors:

• Improved delivery predictability and quality across EMEA
• Increased resource utilization and cross-regional efficiency
• Strong partner performance and optimization
• Effective adoption of AI-driven implementation practices
• Scalable and standardized technical delivery model across EMEA markets