The ESP Group are currently recruiting for a Team Leader to join our contact centre team on a full time, permanent basis working from our office in Arbroath.
If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.
At The ESP Group, you will be a part of a dynamic, fast paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.
As a Team Leader you will be responsible for a team of Customer Service Advisors, providing them the essential support they need to deliver an unrivalled service to our customers. With accountabilities in the day to day running of the business, as well as being a successful people manager, this role is best suited to those with demonstrable experience in a similar role and environment.
We recognise the importance of a work-life balance so offer flexible working patterns across 7 days between the hours of 7am and 10pm and the opportunity for an immediate start.
At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.
We would love to hear from you if you;
Apply now with your CV and cover letter for the opportunity to speak to one of the team via interview at your convenience - we can't wait to hear from you!
Inclusivity
The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and we're committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.
Team Leader • Arbroath, United Kingdom
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