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The Best Connection
E-COMMERCE OFFICE ASSISTANTThe Best Connection • England, West Midlands, Willenhall
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E-COMMERCE OFFICE ASSISTANT

E-COMMERCE OFFICE ASSISTANT

The Best Connection • England, West Midlands, Willenhall
26 days ago
Salary
£13.50 hourly
Job type
  • Full-time
  • Temporary
  • Quick Apply
Job description

Order Processing & Customer Support Administrator

Location: Office-based

Hours: Monday to Friday, 9:00am - 5:00pm (7.5 hours per day)

Job Type: Full-time, long-term position

Salary: Competitive (DOE)

About the Role

We are seeking a highly organised and detail‑focused individual to join our team in a full‑time, long‑term role. This position plays a key part in ensuring customer orders are processed accurately, finished products meet strict quality standards, and customers receive excellent communication throughout their order journey.

This is an office-based role requiring sustained focus and attention to detail. There is an opportunity for career progression based on performance.

Key Duties & Responsibilities

  • Carefully read email threads to fully understand customer specifications and requirements
  • Pay close attention to small but critical details such as deadlines, shipping addresses, colours, designs, alignment, and special requests
  • Quality-check finished products to ensure they meet strict standards
  • Assemble, package, label, and prepare orders securely for shipment
  • Book shipments with couriers, track deliveries, and resolve any delivery issues
  • Keep customers updated on the status of their orders
  • Respond to customer enquiries via email and phone, including troubleshooting, delivery issues, and return requests
  • Take photos and videos of finished products when required
  • Assist with daily office and administrative tasks
  • Maintain a clean, organised, and tidy work environment

Additional Responsibilities

  • Complete and maintain accurate documentation
  • Keep records of invoices and quotations
  • Enter information into internal knowledge bases
  • Perform data entry using Microsoft Excel and Google Sheets
  • Carry out stock checks when required
  • Support other team members as needed
  • Ensure the office remains organised and presentable at all times

Skills & Experience Required

  • Exceptional attention to detail - this is critical for success in the role
  • Ability to spot small errors such as misspellings, colour discrepancies, subtle blemishes, or deviations from customer specifications
  • Excellent written and verbal communication skills (email and phone)
  • Strong computer skills, including Microsoft Word, Microsoft Excel, and Google Sheets
  • Previous experience in an e‑commerce environment (minimum 1 year preferred)
  • Ability to work independently while managing multiple tasks accurately
  • Reliable, organised, and proactive approach to work

What We Offer

  • Full-time, stable, long-term employment
  • Regular working hours with no weekend work
  • Opportunity for career development and progression
  • Supportive team environment

The Best Connection is acting as an Employment Business in relation to this vacancy.

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E-COMMERCE OFFICE ASSISTANT • England, West Midlands, Willenhall

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