Reception Manager

Job Ref: DAK1188Branch: Dakota GlasgowLocation: Dakota Glasgow, GlasgowSalary/Benefits: The gross annual salary is £30,000 plus an annual incentive bonus to earn up to £2,000.Contract type: PermanentHours: Full TimeShift pattern: Shifts will be flexible working any 5 days out of 7Hours per week: The role carries a permanent contract of a minimum of 40 hours per weekPosted date: 14/04/2026Closing date: 16/05/2026

We are seeking a genuine people person with strong administration skills for the role of Reception Manager.

PRIMARY ROLE RESPONSIBILITIES

• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Act as the main point of contact for VIP guests, ensuring personalised service and attention during their stay.
• Take charge of handling complex guest complaints and escalations, ensuring prompt resolution and exceeding guest expectations.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work collaboratively with other department managers to maintain clear communication and alignment on hotel operations.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
• Take full responsibility for overseeing the daily operations of the Reception team, ensuring tasks are completed to the highest standard and in line with company values.
• Manage Reception time recording, rota creation, and holiday planning to ensure optimal staffing levels and compliance with legal requirements.
• Take ownership of training and development initiatives for all Reception team members, ensuring consistent onboarding, progress tracking, and coaching.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels are strongly preferred
• Great communicator and a genuine people person
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.

APPLY

Please send us your up to date CV.

Our location, 179 West Regent St, Glasgow G2 4DP, is easlily accessible by bus and train, being less than a 15min walk from Buchannan St Bus Station, Queen St and Central Station With discounted car parking for both guests and team member at Charing Cross and Cambridge Street car parks. We are a 83-bedroom luxuary hotel boasting a destination cocktail bar, Jack's Bar, cigar terrace, champagne room, and brasserie-style Grill.