Field Engineer

SUMMARY OF THE ROLE As a field engineer, you will be responsible for the daily preventative maintenance and repairs on suspended access equipment and installation of new customer projects as required in conjunction with the Working at Height Regulations. Troubleshooting on emergency breakdowns and liaising with the customer concerning potential repairs and safety-related issues found during routine work. Provide details to the office for quoting for the pricing of any items required for maintenance, repair, or installation work. OVERVIEW OF ACCOUNTABILITIES Core Focus To deliver servicing, maintenance and repairs to height safety equipment including the following: Fall Arrest and Life Safety Lines Eyebolts – fall restraint and abseil Gantries and walkways Guardrails Ladders – fixed and portable General lifting equipment Ensuring that health and safety regulations and guidelines are followed at all times and to comply with British Standards. To highlight any further works required following service or reactive works. Support of other divisions when required Customer Engagement: Address Customer Inquiries: Responsively attend to customer inquiries, offering comprehensive and accurate information to address their queries promptly. Report Additional Works: Following Planned Preventative Maintenance (PPM) visits, meticulously report all necessary additional works, providing a transparent overview of the equipment's condition. Site surveys & reporting: Accurate Record Keeping: Systematically record all pertinent details during site surveys, ensuring a comprehensive understanding of the equipment and any additional requirements. Reporting to Line Manager: Communicate all findings, observations, and project requirements promptly to the line manager for further analysis and action. Simpro Job Management: Accurately complete all assigned jobs within Simpro, ensuring job cards are closed in a timely manner and in line with company procedures. Asset-Level Reporting: Ensure all assets are correctly recorded within Simpro, including: Accurate pass/fail status Clear identification of defects Confirmation where assets are missing, removed, or altered by others Work Notes & Tech Notes: Maintain clear and professional entries in both Work Notes (client-visible) and Technical Notes (internal), ensuring: Clients receive sufficient context for inspection outcomes Internal teams have the technical detail required for quoting and compliance Photographic & Evidence Uploads: Upload clear, relevant photographs and supporting information to Simpro to substantiate findings, defects, and completed works. Remedial Identification & Quoting Support: Clearly identify remedial works arising from inspections or servicing and provide accurate information to support office-based quoting, including parts, labour, and access requirements. Compliance & Audit Readiness: Ensure all Simpro records meet internal quality standards and external audit requirements, supporting compliance with applicable regulations and British Standards. Customer care: Ensure High Levels of Customer Satisfaction: Strive for excellence in customer satisfaction by consistently meeting or exceeding their expectations. Professional Representation: Uphold the company's image by representing it in a professional manner at all times, fostering positive interactions with customers. Order Management: Clear and Concise Customer Reporting: Provide clear and concise reports to customers regarding project progress, ensuring transparency and understanding. Timely Document Forwarding: Facilitate efficient order management by ensuring all relevant documentation is accurately compiled and forwarded to stakeholders in a timely fashion. QUALIFICATIONS AND EXPERIENCE Essential Clean driving license. Experience working with heights. Ability to work independently or collaboratively as part of a team. Excellent communication skills. Desirable Previous experience in a simlar role. Engineering knowledge Training and Development Full training will be provided, including classroom-based and on-the-job learning. Opportunity to gain certifications in working at height safety standards. Career progression opportunities into a fully qualified Field Engineer role. The Field Engineer plays a vital role in the success of the engineering team by maintaining strong communication channels, managing customer expectations, and ensuring the efficient execution of projects. This position requires a combination of technical knowledge, excellent communication skills, and a commitment to delivering high-quality service to clients. OVERVIEW OF THE COMPANY & WHAT WE ARE LOOKING FOR Rotrex is a business providing winch hire, sales, and support worldwide and high-level cradle and fall protection equipment services across the UK. With locations in the UK, Holland, Belgium (and soon Germany), we can cover the majority of the European countries quick and with an outstanding service. Rotrex Group has two specialist businesses, Rotrex Winches and Rotrex OnSite, both providing industry-leading products, services, and support. Across the group we have highly skilled and experienced teams of engineers whose focus is to deliver the highest levels of service for our customers. Rotrex Winches provides specialist lifting and pulling winches and equipment as well as related services such as project management, planning, training, and support. Our exclusive winch brands in the UKand the EU includes OMAC, Thompson, Colt, and Wharton. Rotrex OnSite manages the maintenance of high-level cradle and fall protection equipment, as well as cradle inspection, testing, and operator training. We ensure safe working conditions and legal compliance for our customers. These activities are carried via our locations in the UK. Benefits: Bonus scheme Performance bonus Quarterly bonus Yearly bonusAdditional leave Bereavement leave Company pension Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Private medical insurance Referral programme Sabbatical Sick pay