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SGS
Global Key Account Manager - Retail SolutionSGS • Ellesmere Port, England, GB
Global Key Account Manager - Retail Solution

Global Key Account Manager - Retail Solution

SGS • Ellesmere Port, England, GB
27 days ago
Job type
  • Full-time
Job description

Job Description

  • To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
  • To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team
  • To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
  • Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
  • Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance
  • Responsible for the strategic growth and development of key international clients. Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS
  • Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
  • Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
  • Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
  • Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
  • Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.

Qualifications

  • Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments
  • Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationship, and driving upsell/cross-sell through existing clients.
  • Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions.
  • Experience selling multi-service or solution-based offerings, ideally across multiple customer needs.
  • Established professional network within retailers and/or consumer brands in Europe, with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.
  • Experience selling into multinational or cross‑border environments, working with international stakeholders and coordinating internally across regions or service lines
  • Negotiation on Global Master Agreements/ Global Frame Agreements with Global Partner is mandatory
  • Worked in fast‑paced, target‑driven environments, managing multiple opportunities and priorities simultaneously
  • Experience within the TIC sector is an advantage
  • Fluent English required; additional European languages are a strong advantage

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Global Key Account Manager - Retail Solution • Ellesmere Port, England, GB

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