Talent.com
Giacom
Software Support Engineer - SQLGiacom • England, United Kingdom
Software Support Engineer - SQL

Software Support Engineer - SQL

Giacom • England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. The Software Support Engineer plays a key role in delivering exceptional customer service to our partners by providing timely, effective, and knowledgeable technical and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting as the first point of contact for partners, the Software Support Engineer ensures that software related issues are accurately diagnosed, resolved, or escalated to the appropriate team maintaining a high standard of communication and professionalism throughout. What you'll be doing Act as a trusted representative of the Support team promoting collaboration and knowledge sharing across the business. Provide timely and effective technical and procedural support to partners through Zendesk, phones, emails, and live chat channels. Take ownership of support cases ensuring accurate diagnosis, resolution, or escalation within agreed SLA’s (Service Level Agreements) Maintain strong and professional communication with partners to ensure a positive and consistent support experience. Skills, Qualifications, and Experience Strong understanding of SQL. Including writing and troubleshooting queries. Experience using Microsoft SQL Server Management Studio (SSMS). Proven ability to diagnose and resolve software and system issues. Excellent communication skills with the ability to explain technical information clearly to both technical and non technical users. Must be able to prioritise and manage multiple incidents or requests in a fast paced setting. What's in it for you? Investment in your future career with a variety of learning and development opportunities. No dress code - embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You'll even get your birthday off, too! A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Create a job alert for this search

Software Support Engineer - SQL • England, United Kingdom

Similar jobs

Software Support & Development Engineer

DematicAdderbury, England, GB
Full-time

Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments.Our software a... Show more

 • Promoted

Lead Software Engineer, AI-Driven Cloud Platform

IFSEngland, GB
Full-time

IFS is a leading AI-powered enterprise software company hiring a Lead/Senior Software Engineer for its Enterprise Asset Management team.The role focuses on designing, developing and deploying cloud... Show more

 • Promoted

EXASOL Data Engineer - Hybrid/Remote, SQL & ETL Expert

Advanced Resource Managers LtdEngland, GB
Remote
Temporary

Advanced Resource Managers Ltd in the United Kingdom is seeking an experienced Data Engineer with EXASOL expertise for an initial 2-3 month contract.The role is hybrid/remote, start immediate, rate... Show more

 • Promoted

Principal Software Engineer – Scale & Impact (Contract)

TwelveEngland, GB
Full-time

A leading UK Challenger Bank is seeking Mid-Senior Software Engineers to contribute to their growth.Ideal candidates are systems thinkers passionate about scalable architecture, clean code, and use... Show more

 • Promoted

Trading Systems Support Analyst - Python, SQL, AWS

VirtueTech Recruitment GroupEngland, GB
Full-time

An established asset management firm is seeking an experienced Application Support Analyst to provide critical support for trading systems.This hybrid role in London requires strong technical skill... Show more

 • Promoted

Software Engineer - Core Database (Kernel)

Neo4jEngland, GB
Full-time

Software Engineer - Core Database (Kernel).Software Engineer - Core Database (Kernel).Get AI-powered advice on this job and more exclusive features.Neo4j is the leader in Graph Database & Analytics... Show more

 • Promoted

Software Engineer

Levick StanleyEngland, GB
Full-time +1

Our client, a top UK housing association, is looking for several Software Engineers to play a key role in delivering modern, customer-focused technology that supports thousands of their residents a... Show more

 • Promoted

Snowflake Data Engineer (Python, ETL, SQL) REMOTE UK

AkkodisEngland, GB
Remote
Full-time +1

Snowflake Data Engineer (Python, ETL, SQL) REMOTE UK.This range is provided by Akkodis.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Data Engi... Show more

 • Promoted

Trading Systems Support Engineer — Fast-Paced Market Tech London

Quant CapitalEngland, GB
Full-time

A leading global Prop Trading firm is urgently seeking a Trading Support Engineer based in London.In this full-time role, you will provide technical support for high-performance trading systems and... Show more

 • Promoted

Hybrid Database & Systems Engineer | AWS & Automation

Humand TalentEngland, GB
Full-time

Humand Talent is seeking a Database and Systems Engineer to join the Technology team.The role spans database administration, systems engineering and cloud technologies to ensure reliability, perfor... Show more

 • Promoted

Lead Software Engineer

PIE RecruitmentEngland, GB
Full-time

This range is provided by PIE Recruitment.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from PIE Recruitment.Cli... Show more

 • Promoted

SQL Developer

Ampa - Legal & Professional ServicesEngland, GB
Temporary

Ampa - Legal & Professional Services.Ampa are looking to add an experienced.Design, develop, test, and optimise SQL-based solutions.Developing and supporting existing SQL applications and integrati... Show more

 • Promoted

Senior SQL DBA - Migrations, Upgrades & High Availability

PeregrineEngland, GB
Full-time

Peregrine is seeking an Infrastructure SQL Engineer to deliver SQL database administration and project tasks across the organisation.The role involves building databases, coordinating with Infrastr... Show more

 • Promoted

Application Support Team Lead – Hybrid | SQL/C# | SaaS

VIQU LimitedEngland, GB
Full-time

VIQU Limited in Milton Keynes is seeking an Application Support Team Lead to guide 2nd/3rd line teams.You will stay hands-on with SQL queries and C# debugging while mentoring four to five senior st... Show more

 • Promoted

Integration Engineer – FIX, Linux, SQL, Front Office - Trading - £70,000-£120,000 + Bonus

Hunter BondEngland, GB
Full-time

Integration Engineer – FIX, Linux, SQL, Front Office.My client are seeking an individual with experience ideally working in the Front Office.You will work closely with a number of different teams w... Show more

 • Promoted

Nuclear Solutions Architect - Azure & SQL

DBD InternationalEngland, GB
Full-time

A trusted advisor to the nuclear industry is seeking a Solutions Architect to design and implement innovative technology solutions that streamlining operations.The ideal candidate will possess a Ba... Show more

 • Promoted

Lead Software Engineer

Saab UKEngland, GB
Full-time

Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation.Saab offers world-leading solutions and services in defence, aviation, space, ... Show more

 • Promoted

Aviation Analytics Software Engineer III - Build Scalable Solutions

RELXEngland, GB
Full-time

RELX is seeking a Software Engineer III to contribute to building scalable, high-quality software solutions.In this role, you will collaborate with other engineers to design, develop, and improve i... Show more

 • Promoted

Cloud Support Engineer

Digital WaffleEngland, GB
Full-time

Cloud Support Engineer position for a client based in Shropshire.This hybrid role offers two days in the office and three from home.Own and resolve infrastructure helpdesk tickets.Build and maintai... Show more

 • Promoted

Hybrid Graphics & Database Engineer (SQL/DBA)

Vital Energi Utilities LimitedEngland, GB
Full-time

A leading renewable energy provider in the UK is seeking a Graphics and Database Engineer to assist in preparing graphics for Human-Machine Interfaces and managing databases.This hybrid role requir... Show more