Regional Contract Director - West Midlands SARC 40 hrs

About the Role

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation?

This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.

The role of Regional Contract Director is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.

Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.

Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.

For this role you will work as the Regional Contract Direct and will be responsible for SARC Regions and all activities related to the smooth running of the SARC.

The Regional Contract Director will effectively lead and manage as the Contract Manager for our West Midlands Contracts acting as the primary point of contact for our commissioners and our SARC’s, ensuring compliance with contractual performance targets along with the operational delivery of these services and providing direction and leadership.

Job Opportunity

This role is full-time, 40 hours per week, Primary Monday - Friday 9am-5pm but as and when business needs.

Base location is closest SARC to home address (ie The Horizon SARC), but all sites within region must be visited.

Travel essential so car and licence is essential

Locations: West Midlands Regional SARCs

Salary: £55,000 raising to £59,071.87 upon probation and CQC reg manager application approved & Car allowance 4k per year PRO RATA,

Max 2 home working days per week

CQC manager application post probation at 6 months

Key Responsibilities:

Commissioner/Contract Management

Accountable for the successful delivery of the West Midlands region contracts to include:

• Overall financial performance of the Eastern contract
• Overall commissioner satisfaction
• Overall provision of the service model
• Team leadership
• Delivery of KPIs
• Adherence to agreed quality standards
• Continuous improvement & Meeting our regulators’ standards
• Growth of the existing contracts – sales targets
• Identification of new opportunities for Mountain within their region
• Reporting
• Budget ownership – within delegated authorities
• Own the stakeholder relationships – commissioners and other third parties
• Regional influencer role – playing a strategic role in communicating what we do
• Act as an ambassador for our service
• Identify service gaps, potential business cases and new opportunities for growth
• Foster good relationships with our commissioners and partner agencies
• Accountable for ensuring that the end-to-end patient journey through our service is as good as it can possibly be
• Identifying and solutioning new service areas for patients
• To oversee the delivery of the clinical elements of SARC healthcare provision as set out in the Contracts
• To act as the operational single point of contact (Ops SPOC) for Doctors

Clinical

• Be accountable for ensuring that our forensic service conforms to all relevant quality standards (CQC, UKAS, Mountain etc)
• Be accountable for ensuring that safeguarding is embedded throughout their service
• Be accountable for ensuring that the service conforms to best practice for medicines management

Multi Agency Working

• Lead on regional operational groups
• Engage with local safeguarding boards

Governance & Quality

• CQC Registered Manager if required
• Accountable for ensuring the QMS (QM, documented processes, audit frameworks etc) are up to date and fit for purpose
• Accountable for ensuring the risk registers in their region, action plans (local, SI and CQC), asset register; information asset register are up to date and fit for purpose
• Accountable for Health and safety across their region
• Accountable for ensuring that PAIERs are properly actioned
• Accountable for ensuring that investigations of serious incidents are properly completed
• Accountable for ensuring that complaints are properly investigated and closed
• Accountable for ensuring that patient satisfaction measures are met
• Accountable for ensuring that all relevant audits are carried out
• Accountable for ensuring that Information Asset Ownership is properly managed in their regions
• Accountable for ensuring that the activities to support Forensic Regulator accreditation are completed
• Accountable for continually monitoring potential accreditations to identify those that we should sign up to in order to ensure that our patients have the best possible experience
• Proactively manage service user feedback to drive continuous improvement
• Be accountable for ensuring that serious case review; safeguarding rapid reviews for adults and children are completed to the required standard
• Be accountable for records management and information governance within their region
• For any SI, be accountable for ensuring that the NHSE escalation process is properly managed.
• Ensure that the service is compliant with the audit schedule and ensure that action plans are completed
• Be accountable for ensuring that the needs of the criminal justice system are met (eg production of statements)
• Ensure that requirements for reports for child protection proceedings are met
• Oversight of forensic regulator requirements
• Ensure that registered healthcare professionals under your management renew their registration as directed by their professional body.
• Communicating to your teams, the importance of maintaining professional registrations at all times.
• Maintaining a system to record relevant professional registrations, expiry and renewal dates of the staff you are responsible for.

Leadership

• Have leadership responsibility for all the staff in the region – including performance management;
• MAST compliance; supervision; Rotamaster; interviewing; appraisals, sickness, signing off time sheets
• Accountable for staff satisfaction
• Direct line management of SARC Managers and other key members of the team as required
• Take responsibility for staff wellbeing – ensuring that it is measured
• Accountable for the service provided by the doctors in their areas
• Promoting a positive culture within their region – promoting Mountain values and behaviours
• Supporting research and quality improvement activities for the region

1. Take responsibility for communicating new initiatives and comms messages on behalf of the organisation as a whole

• Play an active role in the senior leadership team within Mountain to ensure that it continues to meet the needs of its shareholders
• Accountable for ensuring rota compliance across the region
• Accountable for ensuring that their teams are compliant with MAST, vetting, revalidation, onboarding and offboarding and DBS

Training and Personal Development

• Attend supervision for themselves and carry out supervision for their direct reports
• Take personal responsibility to keep up to date with relevant guidance (eg FFLM, NHSE) so that our service remains safe
• Take personal responsibility to keep up to date with CPD
• If clinical, do a minimum of one clinical shift per month to ensure that they remain compliant with their registration and understand how the service is delivered at the frontline
• To undertake Mandatory and Statutory Training in line with Mountain Healthcare policy
• Accountable for their own wellbeing and the wellbeing of their teams
• Ensure that all the required activities for revalidation are successfully completed (if applicable)
• To undertake training in line with the objectives and PDP set at regular formal appraisals

As an organisation that 'does the right thing', we believe you will be empowered to make a difference.

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Essential Skills

Essential Skills:

• Degree level
• Previous Senior Management and Leadership Experience
• Qualified Registered Nurse (NMC) with a minimum of 3 years post qualification
• Basic Life Support (Training Provided).
• Working with vulnerable people.
• Excellent communication skills and styles.
• Proven strong judgement and analysis.
• Robust skills in Microsoft Office
• Experience in managing contracts and teams
• ISO15189 and CQC experience and registered manager
• Change Management experience
• Commissioner facing exposure

Desirable Skills:

• Clinical FNE exposure

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years’ service