Talent.com
Fairmont Windsor Park
Guest Relations ManagerFairmont Windsor Park • Englefield Green, England, United Kingdom
Guest Relations Manager

Guest Relations Manager

Fairmont Windsor Park • Englefield Green, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do...

Guest Relations Managers in our luxurious hotel ensure the service provided by the Guest Relations team is consistently outstanding and exceeds guests’ expectations on all occasions.

  • Manage and inspire the team to have a proactive approach to customer service which extends beyond the lobby area.
  • Ensures the team accurately profiles our guests by capturing all relevant information, comments and preferences.
  • Manage and prepare for all VIP and regular guest arrivals, maintaining contact throughout their stay to exceed expectations and encourage repeat business.
  • Coordinate with other departments to ensure all guest requests are fulfilled in a timely and efficient manner.
  • Manage guest feedback across all platforms ensuring appropriate responses and follow-ups. Share this feedback with the wider hotel team.
  • Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.


More about you...

  • Strong leadership and motivational abilities.
  • Exceptional attention to detail and drive to maintain high standards.
  • Excellent problem-solving and decision-making skills.
  • Strong communication, interpersonal and organisational skills.
  • Confidence and professionalism when interacting with high profile guests.
  • Proven experience in managing, coaching and developing teams.
  • Approachable and positive manner with a “can do” attitude.
  • Ability to remain calm under pressure.
  • A smart and professional appearance.
  • Proven track record in a similar position within a 5-star hotel.
  • Proficiency in Opera PMS and Microsoft Office.
  • Excellent standard of English, both written and spoken.
  • Experience of working with brand standards.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

  • Free meals on duty.

  • Complimentary on-site parking is available whilst on duty.

  • Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.

  • Discounted employee friends & family rates at Arora Hotels.

  • Food and beverage discounts.

  • Christmas gifts and employee parties.

  • Introduce a friend scheme.

  • Cycle 2 work scheme.

  • UK attraction discounts @ Merlin Entertainments.

  • Taste card.

  • Life assurance scheme.

  • Wage stream.

  • Employee assistance programme.

  • Arora star employee recognition.

  • Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Create a job alert for this search

Guest Relations Manager • Englefield Green, England, United Kingdom

Similar jobs

Golf Club General Manager — Lead Growth & Guest Experience

4Leisure Recruitment LtdDibden, England, GB
Full-time

Leisure Recruitment Ltd is seeking a General Manager to lead a successful golf venue in the Dibden area of Southampton.This multifaceted facility offers development potential, with a track record o... Show more

 • Promoted

F&B Shift Leader & Guest Experience Champion

Warner HotelsEgham, England, GB
Full-time

Warner Hotels is seeking a Food and Beverage Supervisor in Egham, England.The ideal candidate will lead dining experiences by managing a dedicated team while ensuring compliance with safety and hyg... Show more

 • Promoted

Food & Beverage Supervisor: Lead Restaurant & Private Events

Alexander House Hotel & Utopia SpaGuildford, England, GB
Full-time

Barnett Hill Hotel, part of Alexander Hotels, is seeking an experienced F&B Supervisor to support our Restaurant and Banqueting teams across daily operations and private events.The role covers gues... Show more

 • Promoted

Pub General Manager: Growth & Guest-Experience Leader

Little & Large Pub CompanyBrookwood, England, GB
Full-time

The Cricketers on the Green in the United Kingdom is seeking a passionate General Manager to lead our team with energy, pride and complete ownership of the pub.You will drive guest satisfaction, st... Show more

 • Promoted

Deputy Restaurant Manager - Ascot

Off To WorkAscot, ENG, GB
Full-time

Deputy Restaurant Manager 5 star Hotel.Package (£45,000 Salary + Approx.Are you a natural leader with a passion for exceptional food, outstanding service and creating memorable guest experien... Show more

 • Promoted

Nights Guest Services Manager - Michelin Star Hotel

CaterpeopleAscot, England, GB
Full-time

Caterpeople is searching for a Guest Services Manager for nights at a Michelin starred Country House Hotel in Ascot, England.This role involves leading the Front of House operations, ensuring excep... Show more

 • Promoted

Restaurant General Manager — Lead Guest Experience

Giggling Restaurants LtdWindsor, England, GB
Full-time

Giggling Restaurants Ltd in Windsor is seeking a Restaurant General Manager to lead their vibrant team and ensure exceptional guest experiences.This role is for someone passionate about fresh food ... Show more

 • Promoted

Hospitality General Manager - Garden & Events Leader

Compass Group UKWoking, England, GB
Full-time

Compass Group UK is seeking a proactive General Manager to lead the catering, events and hospitality operations at RHS Garden Wisley, Wisley, Surrey.You will manage a large front of house team with... Show more

 • Promoted

Showroom Sales Manager

City PlumbingCamberley, GB
Full-time

Come and join us as a results-driven Showroom Sales Manager.As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team.At The Bathroom Showroom, we be... Show more

 • Promoted

Deputy Restaurant Manager

C&E RecruitmentSunninghill, ENG, GB
Full-time

Deputy Restaurant Manager - Luxury 5* Hotel\n.We are currently looking to recruit an experienced Deputy Restaurant Manager for a luxury 5-star hotel in Berkshire.As Deputy Restaurant Manager, you w... Show more

 • Promoted

Assistant General Manager — Lead Guest Experience

The Ivy CollectionChichester, England, GB
Full-time

The Ivy Collection in Chichester is looking for a passionate Assistant General Manager to support daily restaurant operations.Candidates should have over 2 years of experience in a similar role, st... Show more

 • Promoted

Guest Services Manager- Nights Only

CaterpeopleAscot, England, GB
Full-time

Guest Services Manager - Nights, Michelin Starred Country House Hotel, Berkshire up to £27k.We are looking for an experienced Guest Services Manager to join this Michelin starred Country House Hote... Show more

 • Promoted

Health and Wellbeing Duty Manager

West Sussex.infoChichester, England, GB
Full-time

Health & Wellbeing Duty Manager (Spa) | Goodwood.Are you a passionate spa professional ready to lead a team in one of the UK's most iconic settings? Goodwood is looking for a Health & Wellbeing Dut... Show more

 • Promoted

Pub General Manager: Lead, Grow Sales, Delight Guests

Greene KingLiphook, England, GB
Full-time

Greene King is seeking a General Manager for the Royal Anchor in Liphook.In this role, you'll lead the team to ensure a welcoming atmosphere, improve sales, and maintain high standards of service.T... Show more

 • Promoted

Food and Beverage Manager

The Runnymede on ThamesEnglefield Green, ENG, GB
Full-time

Join our team at the Runnymede on Thames, part of the Warner Hotels Group.Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, res... Show more

 • Promoted

Hospitality Leader: Assist GM to Elevate Guest Experience

Grosvenor Pubs and InnsWoking, England, GB
Full-time

The Cricketers on the Green, Little & Large Pub Company is hiring an experienced Assistant General Manager to join the management team.This full-time role focuses on guest experiences, service exce... Show more

 • Promoted

F&B Supervisor: Lead Guest Experience & Ops

Warner HotelsEgham, England, GB
Full-time

The Runnymede on Thames, part of Warner Hotels Group, invites applications for a Food and Beverage Supervisor to lead the team during shifts, ensure guest satisfaction, and maintain brand standards... Show more

 • Promoted

Deputy Manager

Appetite 4 RecruitmentFarnham, ENG, GB
Full-time

Award-Winning, Founder-Led Restaurant Group\n.Salary Package: Up to £50,000.We're looking for an exceptional Restaurant Manager to join an award-winning, founder-led restaurant group reno... Show more

 • Promoted

Premium Pub General Manager: Lead Growth & Guest Experience

Hall & Woodhouse LtdBracknell, England, GB
Full-time

Hall & Woodhouse Ltd in Bracknell is seeking a General Manager to lead our premium pub team, drive exceptional guest service and oversee kitchen operations while upholding brand standards.You will ... Show more

 • Promoted

General Manager: Hospitality & Events at Wisley Garden

Chartwells IndependentWoking, England, GB
Full-time +1

Restaurant Associates, part of Compass Group UK&I, is seeking a proactive General Manager to lead catering, events and hospitality operations at RHS Garden Wisley, Wisley, Surrey.You will manage fr... Show more