Key Account Manager

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Key Account Manager. Be part of the movement - and play your part. About the role Working Monday to Friday, 08:00–17:00, you’ll lead a customer facing operation that combines team leadership, key account management, commercial oversight, and operational analysis. You will work closely with internal teams and strategic stakeholders to deliver a high quality service, meet SLAs, and strengthen customer relationships. You will be responsible for: Leading and developing a team across customer service, warehouse, and operational functions Managing key accounts, delivering excellent customer service, and ensuring SLA performance Building, analysing, and reporting on operational KPIs to drive continuous improvement Supporting warehousing and transport performance through data analysis and problem‑solving Managing rate reviews, spot quotations, credit control queries, and commercial discussions Overseeing WMS inventory management to maintain accurate stock control Leading projects including digitalisation, standardisation, and cost‑efficiency initiatives About you You’ll bring at least 3 years’ experience in a customer service or operational role within a warehousing or transport environment, with strong communication skills and the ability to build trust with key customers. A qualification in logistics, supply chain, customer service, or forwarding would be an advantage. You’ll excel in this role if you’re driven by continuous improvement and able to operate confidently in a dynamic, fast‑moving environment. You’ll be self motivated, organised, and comfortable using your initiative to solve problems and make decisions. A flexible mindset, strong customer service focus, and meticulous attention to detail are essential. Someone who is positive, analytical, and capable of building strong working relationships will thrive here. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.