Attendance Pastoral Administrator – Secondary School –Norwich

A well-regarded secondary school in Norwich is seeking a calm, organised and people-focused Attendance & Pastoral Administrator to join its supportive pastoral and admin team. This is an excellent opportunity for someone who enjoys working with families and pupils, values strong routines and understands the importance of accurate systems in supporting safeguarding, wellbeing and achievement. The school has clear expectations, consistent behaviour routines and a professional working culture. Attendance and pastoral systems are well established, and this role is central to ensuring information is accurate, follow-up is timely and pupils are supported to attend and thrive. About the Role As Attendance & Pastoral Administrator , you will support daily attendance processes alongside wider pastoral administration. Working closely with heads of year, safeguarding staff and senior leaders, you will ensure key systems run smoothly and that communication is clear and professional. Key responsibilities will include: Monitoring daily attendance and punctuality, ensuring registers are accurate and up to date Completing first-day response processes and logging outcomes clearly Maintaining accurate attendance and pastoral records with strong attention to detail Supporting pastoral teams with admin tasks linked to pupil support and wellbeing Preparing reports and information for attendance/pastoral meetings Liaising professionally with families regarding absence, punctuality and routines Supporting safeguarding procedures through accurate attendance information and prompt escalation of concerns Supporting general admin tasks within the pastoral office as required This role suits someone who can manage routine and deadlines reliably, while communicating with warmth and professionalism. The Pastoral Team You will work closely with a supportive pastoral structure where attendance and wellbeing are treated as whole-school priorities. The school values teamwork, consistency and early intervention, and you will be part of a team that works together to support pupils and families. You’ll be supported with clear systems and training where needed to build confidence quickly. About the School This Norwich secondary school has a calm, purposeful culture and clear expectations that support strong daily routines. Staff work collaboratively to support pupils’ progress and wellbeing, and admin roles are valued as an essential part of the school’s success. Safeguarding is central to school life, and the successful candidate will be expected to uphold high standards of confidentiality, record keeping and professional conduct. Key Information Location: Norwich Start Date: ASAP / next term (or by agreement) Contract: Full-time, permanent (or as agreed) Salary: Competitive, dependent on experience What the School is Looking For The successful candidate will ideally have: Experience in administration, attendance/pastoral support, school office work or a similar role Strong organisation and excellent attention to detail Confident communication skills and the ability to work with families sensitively Confidence using IT systems (email, spreadsheets, databases/MIS platforms) Understanding of confidentiality and safeguarding in an education setting A calm, consistent and solution-focused approach School-based experience and familiarity with MIS systems (e.g., SIMS/Arbor/Bromcom) is desirable but not essential for a strong candidate. Why Join This School Meaningful role supporting safeguarding, wellbeing and pupil engagement Clear systems and routines that support an organised working day Supportive pastoral team and collaborative working culture Varied role combining admin, data accuracy and family communication Opportunity to make a real impact through consistent attendance and pastoral support This is a great opportunity for a capable Attendance & Pastoral Administrator who wants to play a key role in supporting pupils to attend, feel safe and succeed in a Norwich secondary school.