Talent.com
Health Care Management LTD (HCML)
Client Liaison ManagerHealth Care Management LTD (HCML) • England, United Kingdom
Client Liaison Manager

Client Liaison Manager

Health Care Management LTD (HCML) • England, United Kingdom
30+ days ago
Salary
£28,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description
Job title: Client Liaison Manager Location: Remote Salary: £28k-£32,500k Status: Full-time, permanent Purpose of Role: Under the supervision of a Specialist RCM, the Client Liaison Manager advocates, plans, and supports complex rehabilitation case management to help catastrophically injured clients achieve optimal independence. The role involves working closely with RCMs and multidisciplinary teams, managing care packages for clients with complex needs, and supporting Operations Managers and Clinical Leads. The manager ensures high-quality clinical and rehabilitation support, meets customer satisfaction, and achieves quality and revenue targets in line with contractual SLAs and personal KPIs. Key Responsibilities: · Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals. · Attend client, customer, and corporate meetings, supporting the RCM with travel arrangements and taking minutes for MDT meetings, including producing notes and action points. · Communicate to the highest written and verbal standards, managing challenging situations and keeping accurate case management notes in line with professional codes. · Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management · Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately. · Work proactively and independently to manage tasks within agreed timeframes, using the Case Management System, Microsoft 365, and other technology to support service delivery. · Monitor and escalate issues as needed to maintain high standards of customer and client service, including financial information on case files. · Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities. Person Specification: · At least 3 years of clinical support/care and/or rehabilitation case management related experience. · An understanding of NHS and/or Social Services provisions with relation to rehabilitation. · Experience of having worked with individuals with potentially complex care and housing needs Experience · At least 3 years of clinical support/care and/or rehabilitation case management related experience. · An understanding of NHS and/or Social Services provisions with relation to rehabilitation. · Experience of having worked with individuals with potentially complex care and housing needs Skills & Knowledge · A caring and empathetic individual with excellent administrative skills and strong written and verbal communication abilities. · Initiative and problem-solving skills, with the ability to work independently, set priorities, meet deadlines, and maintain excellent attention to detail. · Good working knowledge of Microsoft 365 (Teams, SharePoint) and Microsoft Word, including formatting documents, using templates, and editing content, plus proficient IT skills to navigate and utilize HCML’s service delivery and support software. Attributes · Ability to work autonomously as well as collaboratively within a team. · Calm, efficient, and professional approach to work and client interactions. · Strong sense of responsibility and commitment to maintaining high standards. Qualifications and Training · Minimum 5 GCSEs including Math and English · Experience and/or qualification in Health and Social Care specific to the support and treatment of clients with complex rehabilitation/care needs including paediatrics, brain injury, complex mental health, spinal injury or major limb loss. Equal Opportunities Statement HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Create a job alert for this search

Client Liaison Manager • England, United Kingdom

Similar jobs

Client Director

Tarka TalentEngland, GB
Full-time

We’re supporting a rapidly growing consulting firm to hire a Client Director focused on driving new business growth and deepening strategic client relationships across the energy and utilities spac... Show more

 • Promoted

Senior Private Client Relationship Director - UK

Heat RecruitmentEngland, GB
Full-time

A UK investment firm is seeking a Private Client Relationship Manager/Director to provide complex investment advice and manage high-profile client relationships.The ideal candidate must be CISI/CFA... Show more

 • Promoted

Client Solutions Manager

Russell TobinEngland, GB
Full-time

Monday–Friday, 9:00 AM – 6:00 PM (flexibility required for global time zones).Up to 10% (possible travel to Dublin / New York).The Client Solutions Manager is a senior, client‑facing role responsib... Show more

 • Promoted

Client Manager - Accountancy Practice - £45,000 A Year

Blusource Professional Services LtdHathern, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

A superb accountancy firm, basedwithin an easy commute of Leicester, Loughborough, Coalville and South Nottingham are hiring a tremendous job role, ideally at a qualified level (ACA, ACCA etc), but... Show more

 • Promoted

Commissioning Manager - Anaerobic Digestion

Lanesra Technical Recruitment LimitedCharlbury, Oxfordshire, GB
Full-time

Commissioning Manager - Anaerobic DigestionBefore applying for this role, please read the following information about this opportunity found below.Location : Oxfordshire Guide Salary: £85,000 - £95... Show more

 • Promoted

Business Services Associate Director – Lead & Grow Clients

Michael PageEngland, GB
Full-time

New opportunity for a Business Services Associate Director in a Truro based chartered accountancy firm.You will lead a portfolio including limited companies, OMB and SME clients, overseeing complia... Show more

 • Promoted

Client Services Senior Account Director

MeMoEngland, GB
Full-time

Get AI‑powered advice on this job and more exclusive features.MeMo is a dynamic, 40‑strong collective of digital marketing specialists, social media experts, PR professionals, and content creators.... Show more

 • Promoted

Partnerships / Client Solutions Manager - EMEA - 12 month Fixed Term Contract

IPG MediabrandsEngland, GB
Temporary

Investment Manager – EMEA – 12 Month Fixed Term Contract.IPG Mediabrands is looking for an experienced Investment Manager to manage client partnerships in the EMEA region and support global clients... Show more

 • Promoted

Senior Private Client Solicitor – Leadership & Balance

Henderson Scott LimitedEngland, GB
Full-time

Henderson Scott Limited invites applications for a Private Client Senior Associate/Partner role in the Thames Valley region.The firm emphasises quality of work, integrity, and a people-first cultur... Show more

 • Promoted

Private Client Lawyer — Hybrid Role with Growth Path

BWF Legal RecruitmentEngland, GB
Full-time

A well-regarded law firm in the United Kingdom is seeking a Private Client Lawyer to manage a diverse caseload involving estate administration and client advisory.You'll work with high net worth in... Show more

 • Promoted

Client Manager - £50,000 - £60,000 A Year

RECfinancialNorth West Leicestershire, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Experienced Client Manager needed for a forward-thinking accounting practice.Responsibilities include statutory accounts, payroll, management information, client support, and using modern accountin... Show more

 • Promoted

Personal Tax Client Manager

Addington Ball Recruitment LtdLoughborough, ENG, GB
Full-time

Are you the person clients ask for by name?.Perhaps you're an experienced Personal Tax Senior ready to step into a leadership role.Maybe you're already a Client Manager, Portfolio Manager o... Show more

 • Promoted

Client Operations Analyst – Investment Management (EMEA)

Leverton SearchEngland, GB
Full-time

A leading global investment management firm is seeking a Client Operations Analyst to enhance their EMEA team.This role involves supporting operational services for clients, assisting with onboardi... Show more

 • Promoted

Crypto Investor Relations Lead

Impact3 GrowthEngland, GB
Full-time

Global Team Set up | Operations | Talent Acquisition Manager | 🌎 LATAM Tech & E-commerce Talent Expert | Strategic Sourcing, Nearshoring &….Investor Relations Specialist @ Impact3.Impact3 is a cry... Show more

 • Promoted

Senior Block Manager - Lead Client Services & Ops

Wilson HawkinsEngland, GB
Full-time

A leading block management company in the UK is seeking an experienced individual for a property management role.The position involves close collaboration with Block Directors, leading meetings, an... Show more

 • Promoted

Director, Client Leadership & Transformation – Gaming

Pivotal LondonEngland, GB
Full-time

A top network media agency is looking for a Client Leadership Business Director to manage a major gaming client on a 6 month FTC.This role demands strong leadership and a track record in managing s... Show more

 • Promoted

Client Services Director

AdclaroEngland, GB
Full-time +1

Head of Operations | Client Director | Information Security & Quality Lead (ISO 27001/9001) | Data Science Voice.Senior Client Services Director.London Euston (Hybrid, 2-3 days a week in the office... Show more

 • Promoted

Senior Private Client Solicitor – Leadership Path & HNW

Realm RecruitEngland, GB
Full-time

A legal recruitment firm in the United Kingdom is seeking a Senior Private Client Solicitor to manage a diverse caseload and support the Head of Department.This key senior hire will help shape the ... Show more

 • Promoted

Sr.Portfolio Manager, VWR Brand Equipment & Instruments

AvantorWestern Park, Leicestershire, GB
Full-time

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Avantor is recruiting for a commercially astute Sr.Portfoli... Show more

 • Promoted

Global CRM & Lifecycle Manager

TriumphHinckley, GB
Full-time

Global CRM & Lifecycle Manager (MC621).When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your appli... Show more