Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Customer Service Specialist. Be part of the movement - and play your part. About the role As a key member of the Freight Customer Services team, you will provide excellent support and information to customers while ensuring smooth operational processes. Your role involves handling a variety of cargo types, liaising with internal teams and external authorities, and contributing to both operational efficiency and business growth. You will play a vital part in maintaining high service standards and ensuring customer satisfaction. Please note – this role is a Fixed Term Contract for 12 months. You will be responsible for Providing general customer support, addressing enquiries and offering accurate information regarding shipments and services. Handling hazardous cargo, abnormal loads, and customs-related queries, ensuring all paperwork and compliance requirements are met. Compiling and analysing reports to monitor service levels and identify areas for improvement. Generating sales leads and support business development initiatives. Communicating regularly with customers, port authorities, and government agencies, while assisting Operations and Freight Customer Services teams as needed. About you You are a customer-focused and detail-oriented professional with excellent communication and organizational skills. While experience in the shipping industry and knowledge of hazardous cargo is advantageous, it is not essential, as you will be supported to develop this expertise to a high standard. You are confident using computers, with a basic understanding of Word and Excel, and can thrive both independently and as part of a team. You remain calm under pressure, take initiative when needed, and always maintain a professional and positive approach. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you. #LI-AT1
Freight Customer Service Specialist - FTC 12 months • England, United Kingdom
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