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Job title: Operational Support Administrator Location: Tewkesbury & Worcester (1-2 days per week in our Worcester clinic) Salary: £24-£25K Status: Full-time, permanent Purpose of Role: To deliver high quality support to the business including customer focused support and working closely with all areas of the company, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role. Key Responsibilities: Manage client reimbursements in accordance with relevant scheme rules and benefits Screen client ‘On boarding questionnaires’ in accordance with guidelines Arrange client appointment bookings Handle incoming and outgoing calls and signpost efficiently Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals Collate and present customer feedback and Net Promoter scores to management Implement weekly and monthly client membership amendments Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester Person Specification: Experience Essential Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations. Skills & Knowledge Employ a flexible attitude in relation to meeting the demands/needs of the work place. Be able to work to tight deadlines and to be calm under pressure. Be confident, precise and helpful when dealing with any customer complaints. Attributes Attention to detail Excellent interpersonal communication skills Be comfortable working either on your own initiative or as part of a team. Qualifications and Training 5 GCSEs – A*-C Equal Opportunities Statement HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Operational Support Administrator • Croydon, United Kingdom
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