Occupational Health Support Line Business SupportAdministrator

Location: Hybrid/Kings Hill, Kent Salary/package: £25,948 per annum (£10,519 pro rata) Contract type: Permanent Hours: Part-time, 15 hours per week This is an exciting opportunity for an Occupational Health and Support Line Business Support Administrator to join Staff Care Services and make a meaningful impact with real visibility and responsibility. This role would suit an experienced administrator who is confident managing sensitive enquiries, coordinating busy workflows and supporting a professional team. Who we are Staff Care Services , part of Commercial Services Group (CSG) offer health and wellbeing services, supporting workplaces to ensure their staff are fit, healthy and able to undertake their role successfully. We can help with everything from developing an insight driven wellbeing strategy through to ensuring the whole employee lifecycle is supported by our occupational health and employee assistance programme. Why this role matters The successful candidate will play a key role in ensuring the smooth and efficient running of our Occupational Health and Support Line services, supporting colleagues, counsellors, our clinical team and employees with timely, accurate and confidential administration. This is a role where organisation, judgement and relationship building are essential with responsibility for managing sensitive enquiries, maintaining accurate records and supporting service delivery. What you’ll be doing Managing sensitive telephone enquiries to ensure a professional and confidential response. Updating and maintaining databases and administrative systems in line with service procedures. Coordinating the self‑appointment booking system to support timely scheduling. Processing consultation reports and ensuring follow up actions are completed. Managing shared mailboxes to meet agreed response times. Supporting quarterly checks of counsellor insurance and accreditation records. Sourcing additional counsellors on an ad hoc basis. Maintaining positive relationships with counsellors and supporting annual knowledge sharing events. Administering ad hoc Support Line requests including Coaching, Mediation and Trauma referrals. Providing general administrative support to the Occupational Health Lead and EAP Manager. What we’re looking for Proven experience working in a confidential service environment. Strong organisational skills with the ability to manage workload and meet deadlines. Confidence handling challenging or sensitive telephone conversations. Proficiency in use of MS Office packages particularly Outlook, Word and Excel. The ability to work independently and as part of a team. Excellent written and verbal communication skills. A proactive, solutions‑focused and highly accurate approach. Awareness of GDPR, confidentiality and information governance requirements. What you’ll get in return Salary of £25,948 per annum (£10,519 pro rata). 25 days annual leave, rising to 27 after four years. Birthday Day Off. One concessionary day during the Christmas period. Pension scheme with 4% employer contribution. Life assurance cover. Why CSG? CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer , we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.