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Summary of role
The BF Team Member works as part of the team in a Bagel Factory shop,
supporting both front-of-house and back-of-house operations.
The primary responsibility is to deliver excellent customer
service by crafting high-quality bagels and drinks to company standards.
Key focuses of the role include teamwork, following the key steps of
Bagel Factory service, preparing and serving delicious bagels and hot drinks,
maintaining cleanliness and always greeting customers with a warm smile.
Key Responsibilities
v
To build
positive relationships and collaborate effectively with all staff members
v
To
serve customers efficiently, politely and with a friendly approach
v
To always
follow Bagel Factory W.O.W.S customer experience pillars: welcome, order, work
and say goodbye
v
To perform
all essential shop tasks, including operating the till, making coffee,
preparing bagels, receiving and stocking deliveries and keeping the workspace
clean and organized
v
To
complete all required training promptly
v
To understand
and uphold Bagel Factory standards and procedures
v
To demonstrate
proficiency with core ingredients and
products, including: sauces, creams, vegetables, meats, cheeses, syrups, and
specialty elixirs
v
To
ensure all products are prepared and presented according to Bagel Factory
recipes, using the correct utensils and equipment
v
To
maintain high standards of cleanliness, food safety, and workplace safety
v
To
support and mentor new or trainee team members.
Performance measures
v
Mystery
Shopper results
v
Health
& Safety audit results
v
Customer
service standards and feedback
v
EHO
scores.
Key skills
v
Positive
and enthusiastic attitude
v
Lively
personality – friendly and welcoming
v
Good
teamwork skills
v
Ability
to work in a fast-paced environment
v
Reliable
and punctual
v
High
energy and willingness to learn.
Progression opportunities: BF Team Leader – leading the
shift in the manager’s absence, responsible for performance.
Benefits: 25% discount on Bagel
Factory products; free meals while on shift, company-provided uniform; career
development.
Team Member • Fulford, United Kingdom
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