RESPONSIBILITIES
Provide technical and customer support to estate and letting agents via inbound and outbound calls, email, and occasional face‑to‑face meetings.
Liaise with clients and their third‑party software providers to establish and maintain automated data connections, assess data quality, and resolve issues.
Confidently support customers across calls and email, managing a varied workload in a fast‑paced environment with strong time management.
Investigate and resolve queries raised by clients, consumers using the OnTheMarket website, and internal colleagues, communicating solutions clearly and managing expectations.
Analyse raw data from feed providers and work with clients, suppliers, developers, and internal technology teams to diagnose and resolve technical issues.
Monitor and manage tickets within the ticket management system, ensuring issues are prioritised and progressed effectively.
Proactively audit client accounts to identify and resolve potential issues.
Independently troubleshoot live service issues, clearly documenting investigations and resolutions, and sharing knowledge with colleagues where appropriate.
Support new product rollouts, system enhancements, and ad‑hoc projects as required.
Maintain consistently high standards of customer service in all interactions.
QUALIFICATIONS
Previous call centre or customer support experience, comfortable handling both inbound and outbound calls.
Proficient in: Microsoft Suite (Apps), Zoho CRM, and Zoho Desk
Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox and Safari.
Strong written and verbal communication skills, with confidence in providing email‑based support and troubleshooting.
Excellent time management and prioritisation skills.
Demonstrate interest in real estate industry.
Able to work effectively under pressure within a busy, fast-moving environment.
Proactive problem-solver who works well in teams or autonomously, grasping concepts quickly and clearly.
Able to make decisions independently throughout the problem-solving process.
Must have excellent attention to detail, be self-motivated, organised, flexible and approachable.
Bachelor's degree or equivalent experience.
WHAT’S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the Blue Fin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
Customer Support Specialist, OntheMarket - London • London, UK
Reports to: Senior Operations Manager, Customer Experience.At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating.Nearly 20% of all UK carbon emissions stems from h... Show more
AlphaSense is seeking an Associate for Customer & Product Support in Greater London.You will provide world-class customer service, handling inquiries and technical issues for our market-leading pla... Show more
A tech scale-up based in London is seeking a Customer Support Officer to enhance client experiences and support system usage.The role involves providing excellent customer service, conducting train... Show more
Are you looking to provide exceptional end‑user support within a fast‑paced enterprise environment?.We have an exciting opportunity for you -.TCS is a purpose‑led transformation company, built on b... Show more
A leading supplier in water filtration systems is seeking a sales professional to support customer inquiries and drive sales.The role involves direct interaction with customers, handling sales task... Show more
Support plays a vital role in a highly competitive market, providing measurable value to our customers.To ensure our customers achieve their goals and consider TicketCo a leader on the ticketing ma... Show more
Ben is a fast-growing benefits platform transforming how employees access and manage their workplace perks.They’re hiring a Customer Support Agent to deliver world-class service and technical suppo... Show more
A global provider of shipping services is seeking an End User Support Analyst to join their IT Support team in London.This role involves supporting desktop services and being a primary contact for ... Show more
Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial instit... Show more
Income Specialist internally known as "Customer Accounts Specialist".Location: Covering North/East London - Office Base Canalside, E2 8AX.Contract Type: 12 Month FTC - Covering Maternity Leave.Sala... Show more
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems.Our primary goal is to create the next generation of ... Show more
Catch Resource Management is seeking an IT Support Specialist for a 3-month contract in London.The role will support the IT and security infrastructure with hands-on responsibilities and a hybrid w... Show more
A leading water filtration company in the City of London is looking for a Sales Representative to drive sales and provide exceptional customer service.The successful candidate will engage with cust... Show more
Legends Global delivers world-class solutions in sport, entertainment, and live events, combining international expertise with a 360-degree, data-driven approach across Partnerships, Hospitality, M... Show more
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers — ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs.You... Show more
Hybrid working – Becrypt Head Office/Home Working.Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer... Show more
A leading PropTech startup is seeking a Customer Support & Operations Associate in London.You'll deliver exceptional support to homeowners and service providers, coordinate bookings, and manage cus... Show more
Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected.We are growing and ... Show more
Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to Protect and grow the wealth of the financially excluded.We have built a global platform that provides trusted USD accounts, global p... Show more
Global Relay is looking for an Administrative Assistant in Greater London to provide frontline support to customers and troubleshoot technical issues.Responsibilities include managing user requests... Show more
