Mail Order & Customer Service Manager

Vivien of Holloway is looking for that magical person who is always ready to help to join the team in London.

As the first point of contact for customers, the Mail Order & Customer Service Manager will play an essential role in delivering a warm, attentive, and seamless experience while supporting the day-to-day operations of our orders. This is a hands-on position within a small, dedicated team, offering a unique insight into the inner workings of an independent fashion brand.

Based at the Tottenham, London studio, the Mail Order & Customer Service Manager will be involved in both customer service and order processing, approaching each task with care, efficiency and a positive attitude.

Key Responsibilities of the Mail Order & Customer Service Manager:

• Acting as the first point of contact for customer enquiries via email and telephone
• Order processing, packing and dispatch
• Coordinating shipping and courier arrangements
• Supporting the office team in the smooth day-to-day running of the studio
• Assisting with a variety of ad hoc tasks as needed

What Vivien of Holloway is looking for:

• A friendly and professional manner, with excellent communication skills
• Strong written and spoken English
• Well organised, proactive and able to manage multiple tasks
• A positive, can-do attitude and willingness to learn
• Comfortable working in a fast-paced, hands-on environment
• A team player who is happy to support others
• Good computer skills, including Microsoft Word and Excel
• An understanding of shipping processes (we are using Royal Mail)

Why Join Vivien of Holloway…

You will be part of a small but passionate team, with the opportunity to gain valuable, hands-on experience across different areas of the business. This role offers a chance to see behind the scenes of an established fashion brand and contribute to its daily life in a meaningful way.

How to Apply