Senior Project Manager

About The Role

Senior Project Manager

Hereford, England, United Kingdom

Type: Permanent, Full Time

Working Pattern: Hybrid (Onsite 3 days a week)

The Opportunity 🚀

MandM is evolving how we deliver change, combining structured project delivery with product-led ways of working. We are looking for a strong, adaptable tech Project Manager—a true "safe pair of hands"—to lead our most substantial, complex initiatives.

This isn't just about executing someone else's plan. You will have a front-row seat in redesigning how delivery projects run, helping to shape how our entire department operates. You'll navigate a mix of scales, owning everything from early-stage discovery phases and up-funnel planning through to core technical execution

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are recruiting for a talented Senior Project Manager to join our growing team.Why not come be a part of our journey to success and take advantage of all MandM can offer you!

More than a role

✨ Competitive Salary: Your talent deserves recognition

🤝 Giving Back: 2 days paid volunteering to support a cause you care about

🚀 Career Growth: Opportunity to grow

🎁 Staff Discounts: Stay stylish with our exclusive discounts.

🏦 Company Pension: Secure your financial future.

🏖️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week

🎁 Birthday Delight: Take your special day off to celebrate YOU

🚗 Free Parking

💊 Health & Wellbeing programme; we’ll look after you

The Role Scope

Reporting directly to the Head of Delivery, you will lead initiatives that require expert coordination across Technology, Product, and broader business operations. You will operate on the project delivery side of the department, navigating a mix of project scales and managing the intersection of structured governance and Agile growth.

Role key responsibilities:

✨ End-to-End Project Delivery

• Lead the delivery of complex, large-scale technical initiatives, comfortably balancing a mix of project scales to ensure successful outcomes.

• Own and manage structured delivery plans (Waterfall / APM), maintaining tight control over scope, timelines, and quality while operating within Agile environments.

• Work in close partnership with Technology teams, requiring a strong understanding of modern engineering environments and how iterative software practices impact project timelines. .

✨ Governance, Finance & Control

• Take full ownership of project financial tracking, forecasting, and budget control.

• Maintain strong governance, providing consistent and transparent reporting on progress to leadership and stakeholders.

• Master the details: manage milestones, dependencies, and sequencing for a smooth delivery flow across internal teams and third-party vendors.

✨ Discovery & Risk Management

• Proactively drive early-stage discovery phases and up-funnel planning, transforming ambiguous business challenges into structured, technically feasible project tracks.

• Identify and mitigate project risks and dependencies early, maintaining delivery momentum across complex, multi-team workstreams.

• Act as a primary point of contact for stakeholders, ensuring clear communication and alignment across Technology, Product, and broader business teams

✨ Collaboration & Delivery Leadership

• Work closely with Business Analysts, Product Managers, and Engineers to ensure delivery is well-sequenced and aligned with product and business strategy.

• Help redesign how delivery projects run, establishing and shaping new ways of working and department processes from the ground up.

• Mentorship: Provide day-to-day guidance and mentorship to another Project Manager, helping to build a consistent, high-performing delivery culture across the team.

About You

✨ What We’re Looking For

• Project Delivery Expertise: A proven track record of setting up and running complex, end-to-end technical projects. You can demonstrate exactly how you establish project frameworks and maintain tight control over scope, timelines, and budgets.
• Varied Industry Experience: While e-commerce or digital retail experience is highly desirable, we welcome strong technical PMs who have worked across multiple diverse industries, bringing a broad perspective to problem-solving.
• Discovery & Lifecycle Knowledge: Proven experience navigating the "discovery" space. You understand the software development lifecycle and how to shape project parameters before execution begins.
• The Right Mindset: You are highly collaborative, accessible, and supportive of your colleagues, but you have the confidence to stand your ground, manage stakeholder expectations, and protect project delivery metrics.
• Tooling Proficiency: Confident and proficient in using Jira and Confluence to track, sequence, and document delivery.