Summer Homestay Coordinator

Your Role

EF (Education First) Brighton International Language Campus is seeking a dedicated and organized Homestay Coordinator to manage peak summer placements, connecting international students with welcoming host families.

This role ensures a safe, comfortable and enriching ‘home from home’ experience for students, while fostering cultural exchange within the local community.

Position Details:

- Full-time, 5 days per week

- Fixed-term contract from either 1st April or 1st June – end of summer season in August 2026

- Potential for extension/permanent employment

If you are passionate about customer service, cultural exchange and working with international students, we encourage you to apply.

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At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

- Processing & maintaining homestay accommodation records using the EF’s own accommodation database

- Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations

- Closing complaints in a timely manner either from students or their hosts and escalating to Homestay Manager where appropriate

- Preparing verbal and written information (mainly via phone call/text/email) to be given to prospective and current hosts, ensuring it is kept up to date

- Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary

- Ensuring student details are provided accurately each week for arriving and departing students

- Provide a high level of customer service to our students and hosts

- Support students and host families with move and transfer requests when necessary

- Strive to improve the quality of our homestay provision

- Shares emergency duty of Summer School phone on a rota basis during peak season

Requirements

- Previous experience in telesales and/or face-to-face customer service experience

- Organised with a high level of attention to detail

- Capable of using your own initiative

- Highly motivated, energetic, positive

- Friendly & approachable manner

- Excellent communicator with students, colleagues, and external clients

- Able to remain calm under pressure & to diffuse potentially difficult situations

- Sensitive to needs of international students living away from home

- Familiar with Microsoft Office, Excel and CRMs (desirable)

- Complete fluency in English

- All offers are subject to a clear enhanced DBS check and two references

- Legally able to work in the UK at commencement of employment

Why you will love working with EF

- Work in a truly international environment

- Boost your CV this summer with a world renowned organisation

- Regular social events

- Pre-summer online and in person trainings

- Ambition is nurtured and post summer job opportunities are available

- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

- Access to EF Hello language learning

- Employee assistance program

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1