Your Role
EF (Education First) Bournemouth International Language Campusis looking for friendly, empathetic and customer-focused individuals to join our team as Customer Support Coordinators for summer 2026.
Position Details:
- Full-time (part-time may also be considered)
- Five days per week, plus occasional weekend shifts
- Fixed-term contract between June and August 2026
In this role, you’ll be the first point of contact for students and staff, ensuring a welcoming, engaging and well-run language travel experience. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.
If you’re proactive, personable and eager to gain experience within international business, we encourage you to apply.
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At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Responsibilities
- Provide a warm and welcoming first point of contact for students and visitors
- Deliver outstanding customer service at all times
- Support students in their day-to-day life to ensure they have the best possible experience this summer
- Maintain excellent relationships with international EF sales colleagues, providing prompt and consistent support
- Respond to general student enquiries and provide guidance where needed
- Track and monitor student attendance
- Assist with student satisfaction follow-ups
- Support the booking of transportation for student arrivals and departures
- Help students arrange and attend medical appointments when required
- Support the safeguarding lead with students who may require additional care
- Participate in the emergency duty rota as required
Requirements
- Highly motivated, energetic and positive
- Excellent communication and customer service skills
- Confident with IT
- Enjoys working in a busy & varied service environment
- Highly organised with attention to detail
- Ability to handle difficult situations with ease, remain calm and positive under pressure
- Flexible attitude to work and creative problem solver
- Fluent in English
- All offers are subject to a clear enhanced DBS check and two references
- Right to work in the UK upon commencement of your contract
Why you will love working with EF
- Work in a truly international environment
- Boost your CV this summer with a world renowned organisation
- Exposure to international business operations
- Regular social events
- Ambition is nurtured and job opportunities are available post summer
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Employee Assistance Programme
- Access to EF Hello language learning
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1
Summer Customer Support Coordinator • Bournemouth, Bournemouth, Dorset, United Kingdom
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