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Reed
3rd Line Support EngineerReed • Lockerbie, Dumfriesshire, UK
3rd Line Support Engineer

3rd Line Support Engineer

Reed • Lockerbie, Dumfriesshire, UK
29 days ago
Job type
  • Permanent
Job description

Reed Technology is working with an established company with offices in Larbert and Lockerbie, currently seeking to hire a 3rd Line Support Engineer on a permanent basis.

Key Responsibilities:

  • Monitoring the helpdesk and resolving IT issues efficiently
  • Following ticket escalation procedures
  • Administering Microsoft 365, Azure AD, Intune and hybrid cloud environments
  • Maintaining and developing IT documentation and internal knowledge base
  • Liaising with third-party vendors, managed service providers, and internal stakeholders
  • Handling some 1st and 2nd line tickets as required
  • Procuring hardware and software when needed

Required Skills & Qualifications:

  • Ideally 5 years of IT experience in helpdesk or technical roles.
  • Strong knowledge of Microsoft 365, Azure AD, Intune, Windows Server, and basic networking (VLANs, switching, firewalls).
  • Excellent communication, problem-solving, and ability to mentor junior engineers.
  • Experience with hardware/software support, mobile devices, and security compliance.
  • Full UK driving license.
  • Ability to work 3 days per week in Larbert and 2 days in Lockerbie.

Benefits:

  • Permanent contract
  • Salary up t...
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3rd Line Support Engineer • Lockerbie, Dumfriesshire, UK

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