King's Language Centre (LC) has an exciting opportunity for a Programmes Officer. You will be working as a member of the LC's programme administration team to ensure consistent management and delivery of our wide range of language programmes through high quality administrative support. Our Programmes Officers are responsible for providing a professional, supportive, responsive and personable service incorporating front-line support as the first point of contact for students and academic staff. Supporting processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems is also a key part of the role.
Support student lifecycle processes from pre-enrolment activities, through induction and registration to completion and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments ? accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues.
Take responsibility for resolving students' and academics' enquiries, including face-to-face and email, responding within agreed timeframes and escalating complex enquiries as appropriate.
Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes, and servicing committees as directed by your line manager. Support student, module and programme evaluation processes in li...
Programme Officer • Central London, London, UK
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