The Night Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Night Manager and a Head of Department, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll maintain positive guest engagement and keep team morale high whilst ensuring any issues are resolved. As a Head of Department, you'll be carrying out Duty Manager shifts and inspiring our vibrant teams to exceed our guests' expectations.
If you're our ideal Night Manager, you will:
* Take responsibility for the safety and security of the hotel and our guests
* Be a great motivator for your team: you'll be proactively working on training and developing plans to keep your team working effectively
* Implement new ways to maximise guest experience and satisfaction
* Bring your positive attitude to work with you every day: you'll be setting the tone for some of our guests' stays at welcome and/or departure!
* Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Night Manager • Cheltenham, Gloucestershire, England
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