Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Belfast, BFS, GB
Expleo is a trusted partner for end‑to‑end, integrated engineering, quality services and management consulting for digital transformation.We help businesses harness unrelenting technological change... Show more
We have an exciting opportunity for a Tax Reserves Manager to join our Finance team, based in A&O Shearman's Belfast office.Finance team - BelfastThe Tax Reserves Manager is a member of the Partner... Show more
Behavox is hiring a Delivery Manager to lead complex, enterprise client projects from its Belfast hybrid office.You will coordinate delivery activities, maintain plans, and ensure alignment to scop... Show more
Wellington IT is a leading provider of Credit Union software in Northern Ireland and Ireland, delivering fintech solutions that power savings, loans, online banking, and more.As part of Volaris, we... Show more
Recruitment Partner (Freelance / Remote).Independent / Flexible / Commission-Based.RecXchange is a global recruiter operating system designed for experienced recruiters and ambitious professionals ... Show more
Today, Assystem is among the top three independent nuclear engineering firms worldwide.With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeho... Show more
Newry (Granite Exchange) Northern Ireland .We're flexible on the days you chose to come to the office.As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team ... Show more
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun.We are proud to inspire creativity, foster belonging, ... Show more
Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation.We help businesses harness unrelenting technological change... Show more
We are recruiting a Senior Project Manager, with experience in the digital, data and technology world.The successful candidate will have commercial awareness and be responsible for all aspects of p... Show more
We have an exciting opportunity for a Marketing Technology Manager to join our Marketing Technology team on a 12 month fixed term contract, based in A&O Shearman's Belfast office.Marketing Technolo... Show more
Ocho Belfast, Northern Ireland, United Kingdom.Join a local professional services company delivering complex digital solutions for a wide range of clients.As Technical Project Manager, you’ll be re... Show more
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.Our deep expertise enables ... Show more
Northern Ireland Fire & Rescue Service (NIFRS) serves the community of 1.NIFRS invites applications for Digital Systems Manager (Job Ref N003/012026).Role provides specialist technical and business... Show more
The Delivery Manager is accountable for complex, enterprise client projects and is expected to coordinate delivery activities, maintain delivery artifacts, and ensure alignment to agreed scope, tim... Show more
A global recruiting platform is seeking experienced Recruitment Partners to work remotely and independently.You will manage candidates, access roles from global clients, and collaborate with other ... Show more
Assystem is seeking a Principal Project Manager in the United Kingdom, specifically in Derby or Newcastle.This role requires a proven track record in managing large scale projects, strong leadershi... Show more
Cprvision is seeking a Technical Lead to drive technical excellence and lead a delivery team in Belfast.You will champion AI-assisted workflows and guide engineers, ensuring best practices are foll... Show more
Yelp is looking for an Engineering Manager located in the UK to lead the design and delivery of high-quality data streaming products.The role involves mentoring teams, ensuring data freshness, and ... Show more
Design Lead / Senior Design Manager / Technical Manager / Technical Director – (Major Healthcare project) – Leading Tier 1 Main Contractor – Hybrid.Sector: Building / Construction.One of the UK’s l... Show more
