Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Leicester, LCE, GB
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
The Reliability Maintenance Engineering (RME) team at Amazon is fundamental to our operations theyre the ones keeping vital machinery running at all times.As an RME Technician, youll maintain a wi... Show more
The following content displays a map of the job's location - Market Harborough.Flexible working environment with hybrid working options.A Health Cash Plan & Private Medical cover.Contributory pensi... Show more
A leading consultancy firm is seeking an IT ERP Project Manager to spearhead end-to-end ERP implementations within sectors like manufacturing and logistics.The role requires substantial experience ... Show more
Project Manager – Software Implementations.Northampton (Hybrid, 2 days a week).Up to £65,000 (depending on experience) + 20% bonus.This is a hands-on role requiring strong stakeholder management, r... Show more
Turner & Townsend is looking for experienced Project Managers to join their Central South team in Nottingham.The role involves leading project management commissions, ensuring client objectives are... Show more
Elite Talent Resourcing Ltd is seeking a Head of Infrastructure to oversee the technical infrastructure services at their Northampton office.The successful candidate will provide leadership, ensuri... Show more
We are recruiting experienced Project Managers on behalf of three separate, well-established businesses operating within the point-of-sale sector.Each company specialises in the design, manufacture... Show more
Information Technology Operations Manager.This range is provided by Oculus Legal Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct me... Show more
Braselton, GA, is hiring a Project Lead for resets and remodels at The Home Depot.The role requires travel throughout the southeastern United States.Essential Duties And Responsibilities.Supervisin... Show more
This range is provided by Allen Lane.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Allen Lane.Permanent IT ... Show more
Rubix Valve Technology is a specialist channel focussed upon the supply of engineered valves and ancillary products into high-value project-based customers.The Technical Manager will contribute tow... Show more
Wifinity Ltd invites applications for a Senior Project Manager to lead large, multi-site IT/network projects across the UK.You will manage timelines, budgets and teams, working with stakeholders to... Show more
Location: Leicester & Surrounding areas.Salary: Competitive & Benefits.We are looking for an experienced Operations Project Manager to lead the delivery of multiple live utility sites.This ... Show more
Technical Project Manager – Technical Event Production.Our client is looking for an experienced Technical Project Manager to join their growing live events and audio‑visual team.This role is ideal ... Show more
London Stock Exchange is seeking a dedicated Senior Project Manager in Nottingham to lead projects in the Risk Intelligence division.The successful candidate will manage large-scale projects while ... Show more
Advisory & Consultancy, Digital Forensics, eDiscovery & Legal.Plus excellent package and flexible home work.Location: London (we also have roles in other UK locations and Germany).Salary Band: £55-... Show more
A leading EdTech company in the UK seeks a Lead Azure Architect to oversee architecture for their growing C#.You will implement architectural blueprints and design solutions, working closely with e... Show more
Job Title: Technical Lead Engineer ( AWS, Cloud).Job Type: Hybrid- 3 days on-site.Minimum 6-8 years of experience working as AWS Big Data Developer.AWS services – Glue, Cloud formation, Lake Format... Show more
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity.While living in barracks, often in remote locations, ordering a landline and booking an e... Show more
