Director, Card Acquiring & Processing Operations – UK & EU

Description

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Essential Responsibilities:

• Define the overarching partnership strategy to align with business growth and innovation goals.
• Establish and maintain relationships with executive stakeholders at banks, payment networks, and other industry entities.
• Drive market expansion by identifying opportunities in new market segments and geographies.
• Lead high-level negotiations to secure mutually beneficial agreements with strategic partners.
• Collaborate with senior leadership to ensure partnership strategies align with organizational priorities.
• Represent the company at key industry events to strengthen its reputation as a market leader.
• Oversee the implementation of partnerships, ensuring objectives are met effectively and on time.
• Influence cross-functional teams to execute partnership strategies across product, marketing, and legal functions.
• Anticipate and mitigate risks related to regulatory changes and competitive dynamics in the payments industry.
• Evaluate the long-term impact of partnerships on revenue growth and market leadership.

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Overview

The Director, Card Acquiring & Processing Operations – UK & EUis responsible forestablishingand maintaining the operational framework for PayPal’s European cardacquiringportfolio, spanning direct acquiring, direct processing, and third-party acquiring and processing models.

This role owns portfolio-level oversight of operational performance, governance, and resilience across the UK and EU. The Director will ensure consistent standards across authorization performance, routing effectiveness, settlement integrity, dispute management, and scheme compliance, while providing structured visibility into performance, risk, and economic outcomes.

This is a senior individual contributor roleoperatingacross Product, Engineering, Risk, Compliance, Finance, and external acquiring and processing partners.

Essential Responsibilities

• Establish andmaintainthe operational framework for cardacquiringand processing across the UK & EU, covering direct and third-party models.

• Define performance standards, governance structures, and review cadences across authorization, routing, clearing, settlement, and disputes.

• Own portfolio-level oversight of operational performance, resilience, and economic outcomes acrossacquiringmodels.

• Ensure consistent accountability and operating discipline across internal teams and external acquirers and processors.

• Oversee adherence to Visa, Mastercard, and domestic scheme rules, ensuring operational readiness for audits and regulatory requirements.

• Partner cross-functionally to translate operational performance themes into structural improvements and prioritized actions.

• Evaluate the effectiveness and resilience of direct and third-party acquiring models, recommending adjustments tooptimizeperformance, cost, and risk exposure.

• Provide executive visibility into portfolio health, performance trends, and material operational risks.

Expected Qualifications

• 12+ years of relevant experience in cardacquiring, payment processing, or scheme operations.

• Bachelor’s degree or equivalent combination of education and experience.

Preferred Qualifications

• Experience across both direct and third-party acquiring and processing environments.

• Strong understanding of Visa and Mastercard authorization, clearing, settlement, and dispute processes.

• Demonstrated experience improving operational performance in multi-acquirer or multi-processor ecosystems.

• Experienceoperatingin large, matrixed organizations.

• Strong analytical and commercial acumen, with the ability to link operational performance tofinancial impact.

• Proven ability to influence cross-functional stakeholders and external partners at senior levels.

• Structured, disciplined approach to operational governance and performance management.

Subsidiary:

PayPal

Travel Percent:

0

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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