Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Gloucester, GLS, GB
Job Title: Technical Project Manager – Information Security (Microsoft Purview, M365).Corsham (Hybrid – 2–3 days onsite per week).ASAP start – initial term to end of March with likely extension.Tec... Show more
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Due to the interesting work we do and the sector this team i... Show more
Copello Global in Gloucester is seeking an experienced Delivery Manager/Project Manager to lead complex platform and infrastructure projects in a secure, fast-paced environment.You will own end-to-... Show more
Methods is seeking a Technical Architect to deliver enterprise scale infrastructure services.You will collaborate with customers to design technology solutions that meet their objectives and suppor... Show more
Are you an experienced IT professional with strong technical knowledge and leadership skills? Do you have a passion for delivering high-quality IT services and supporting teams through digital chan... Show more
Information Technology Service Delivery Manager.Be among the first 25 applicants.Direct message the job poster from Computacenter.Due to a recent service expansion, we’re looking for two new Custom... Show more
Associate Manager Cloud infrastructure.Be among the first 25 applicants.At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive... Show more
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.As a Lead Data Engineer, you will play a key role in building and... Show more
Project Information Manager/Principal SpecialistApplylocations: Birchwood, Cheshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R2124482**Title:**Project I... Show more
Ward Williams Associates LLP is seeking an experienced Senior Project Manager for their Gloucester office.This role involves leading and managing projects primarily in civils and infrastructure, wh... Show more
A leading logistics company in the United Kingdom is seeking a Data Analyst to support project delivery and drive continuous improvement initiatives.Candidates must have experience in data analysis... Show more
Renishaw in Wotton-under-Edge is seeking an Applications Manager for the Special Projects Team to lead a multi-disciplinary group of Applications and Development engineers, steer key programmes, an... Show more
Thatcher Associates in Gloucester is seeking an experienced Design Manager for a major construction project.You will coordinate the design process from pre-construction to completion, ensuring stak... Show more
Job Description: AI Adoption & Enablement Lead.Alternative titles: AI Transformation Lead, Head of AI Adoption, AI Business Partner, AI Enablement Manager).Artificial Intelligence across the busine... Show more
Commercial Intuition Limited is seeking a Project Manager based in Gloucester.This full-time hybrid role allows for a mix of on-site and remote work while overseeing multiple projects.Key responsib... Show more
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
All potential candidates should read through the following details of this job with care before making an application.Bracken Recruitment are currently recruiting an experienced Project Manager for... Show more
We are seeking an experienced Migration Project Manager to lead a high-profile platform migration initiative for a fast-growing organization in the financial services sector.This role involves over... Show more
Quanta Group is a next-generation financial services Group, responsible for assets under advice of around £17bn and nearly 75,000 clients across platform, DFM and advice.Quanta Group provides a ful... Show more
Future Engineering Recruitment Ltd in Bath is seeking a Senior CSA Project Manager to lead mission-critical projects across data centres, pharma and manufacturing.You will report to the project dir... Show more
